Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Howe

Sioux City,IA

Summary

Proven to enhance guest experiences and increase repeat customers through exceptional service and memory retention. Adept at multitasking and complex problem-solving. I foster positive environments and achieve notable results. My engaging personality and organizational ability contribute to my reliability and success in high-volume settings.

Overview

11
11
years of professional experience

Work History

Bartender/Server

Buffalo Wild Wings
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Server

Famous Dave's Bar-B-Que
03.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Bartender/Server

Red Robin
11.2013 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

No Degree - General Education

Western Iowa Tech Community College
Sioux City, IA

High School Diploma -

East High School
Sioux City, IA
05.2011

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Customer service expertise
  • Organizational ability
  • Handling Difficult Customers
  • Complex Problem-Solving
  • Service-oriented mindset
  • Memory retention

Timeline

Bartender/Server

Buffalo Wild Wings
11.2023 - Current

Server

Famous Dave's Bar-B-Que
03.2023 - 11.2023

Bartender/Server

Red Robin
11.2013 - 03.2023

No Degree - General Education

Western Iowa Tech Community College

High School Diploma -

East High School

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Kendra Howe