Kendra Jones
Matchplay Golf & Sports Lounge
Andover,MA
1
Certification
12
years of professional experience
Experienced with managing all facets of catering operations, from menu development to event execution. Utilizes strategic planning and vendor negotiations to enhance service quality and cost-efficiency. Strong understanding of team coordination and customer satisfaction to deliver memorable culinary experiences.
Work History
Marketing and Social Media Coordinator
9 Months- Facilitated development of seasonal, monthly, and weekly business promotions for senior management.
- Developed and executed social media campaigns across platforms to enhance brand visibility and maintain brand consistency.
- Boosted social media engagement with consistent posting and timely responses to audience interactions.
- Contributed to the development of creative visual assets for use in both print and digital marketing materials.
- Assisted senior managers in developing seasonal, monthly, and weekly business promotions.
- Conducted market research to identify trends and inform strategic marketing decisions.
- Orchestrated planning, organization, and marketing of charity events.
- Developed and implemented marketing strategy to increase followers significantly
- Crafted tailored marketing materials aimed at attracting a wider range of customers to enhance business growth.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Monitored sporting events and trending topics to generate engaging social media content.
- Captured, filmed, and edited high-quality content utilizing professional photography equipment and software.
Catering Manager/Wine and Spirits Sales Consultant
1 Year- Oversaw catering services for a variety of events, including weddings, corporate functions, and special occasions.
- Created comprehensive catering and bar service offerings aimed at elevating customer experience and boosting revenue.
- Created and implemented targeted training curriculum for catering and bar services, facilitating employee cross-training and skill development.
- Managed logistics for concurrent events to facilitate smooth operations and adherence to schedules.
- Collaborated with event planners to optimize floor and table layouts based on guest numbers and catering requirements.
- Collaborated with clients to establish goals and generated accurate quotes reflecting total catering expenses.
- Advised clients on wine and beer pairings to enhance dining experiences and meet specific tastes.
Premium Supervisor of Suites, Bars, and Clubs
3 Years 5 Months- Cultivated strong relationships with clients to enhance collaboration and trust.
- Directed bar and catering staff, maintaining high standards of service and operational efficiency.
- Executed setup and display of premium seating loges, bars, and buffets for events.
- Achieved increased sales through effective upselling strategies, enhancing customer experience.
- Executed quality assurance protocols for all food and beverage products.
- Managed the setup and visual display of 32 suites, ensuring optimal presentation for prospective clients.
- Streamlined interdepartmental communication processes to ensure clarity and timely information exchange.
- Executed efficient problem-solving strategies to enhance operational effectiveness.
- Analyzed guest feedback to refine service delivery and improve overall customer interactions.
- Facilitated employee training on service policies, safety requirements, and activity specifics.
- Developed and organized necessary employee documentation and training manuals to ensure compliance and effective training.
- Assisted customers with drink selections and service requests. Supported bartenders in preparing beverages efficiently.
- Inventory replenishment/Product management
Assistant Manager
6 Years 4 Months- Delivered exceptional customer service while executing cashier responsibilities.
- Ensured store cleanliness by adhering to OSHA standards and regulations.
- Executed all store opening and closing procedures efficiently and accurately.
- Managed preparation and service of catering sets, ensuring seamless execution for gatherings with over 100 participants.
- Executed inventory replenishment strategies utilizing predictive sales analytics.
- Performed accurate data entry for inventory counts and leveraged retail product management software to streamline product tracking.
- Assistant supervisory duties: task delegation, team leadership, continual workplace training.
- Managed receipt of shipments, ensuring all items matched corresponding invoices for inventory integrity.
- Led team in daily operations, ensuring adherence to company policies and procedures.
Childcare Provider
9 Months- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
BAKERY/CAFE ASSOCIATE
5 Months- Assisted guests, including offering personable greetings and taking orders.
- Cleaned food preparation areas, tools and equipment.
- Facilitated customer participation in local fundraisers.
- Kitchen equipment assembly.
- Packaged end-of-day bakery items for donation.
- Inventory replenishment.
- Prepared tea, coffee and signature barista drinks.
SALES ASSOCIATE
5 Months- Provided excellent customer service to all guests.
- Encouraged sign-up for Target RedCards upon all purchases.
- Stocked, faced, and organized merchandise to drive sales.
- Maintained store cleanliness and presentation.
FOOD SERVICE ASSOCIATE
1 Year 1 Month- Provided excellent customer service.
- Maintained cleanliness in accordance with OSHA.
- Kitchen equipment sanitation and assembly.
- Food preparation.
- Stocked condiments, beverage components, etc.
- Cash register operation.
CELLULAR SALES REPRESENTATIVE
5 Months- Device and accessory sales, set-up, and display.
- Data transfer and entry.
- Store organization in accordance with corporate approved floor plan.
- Filing of confidential information.
- Till count, balance, and deposit.
- Solving unique customer issues concerning devices, service, coverage, insurance, etc.
- Inventory management.
- Office maintenance.
- Social Media Promotion.
CANVASSER, RECRUITING ASSISTANT
4 Months- Door-to-door appointment setting.
- Encouraged and directed sales team alongside sales supervisor.
- Provided mission statement to customers and encouraged sales.
- Took and directed phone calls with applicants.
- Social Media Promotion.
- Scheduled and assisted interviews.
- Training and orientation assistance.
- Office maintenance.
Education
Associate - Business Administration
Bachelor of Science - Business
High School Diploma
Skills
Customer service and customer retention
Interpersonal communication skills
Problem resolution
Staff leadership
training
and task management
Inventory management
Sales and business analysis
Marketing strategy and analytics
Brand advocacy
Campaign coordination
Social media marketing
Event planning proficiency
Food safety and sanitation standards
Menu development
Graphic design
Certification
CPR Certification - Adult and Infant
Timeline
Marketing and Social Media Coordinator
Matchplay Golf & Sports Lounge
11.2025 - CurrentRead More
Childcare Provider
Kendra's Home Daycare
03.2024 - 12.2024Read More
Catering Manager/Wine and Spirits Sales Consultant
Hy-Vee
01.2023 - 01.2024Read More
Premium Supervisor of Suites, Bars, and Clubs
Levy Restaurants at Mizzou Athletics
08.2019 - 01.2023Read More
CELLULAR SALES REPRESENTATIVE
T-Mobile US Inc
07.2018 - 12.2018Read More
CANVASSER, RECRUITING ASSISTANT
Elite Solutions Inc
02.2018 - 06.2018Read More
BAKERY/CAFE ASSOCIATE
Panera Bread
10.2017 - 03.2018Read More
SALES ASSOCIATE
Target
03.2017 - 08.2017Read More
Assistant Manager
Hy-Vee Inc
08.2015 - 12.2021Read More
FOOD SERVICE ASSOCIATE
Wendy's Co
07.2014 - 08.2015Read More
Rock Bridge Sr. High School
High School Diploma
Read More
Moberly Area Community College
Associate from Business Administration
Read More
Missouri State University
Bachelor of Science from Business
Read More