Kendra Klassen
Charlotte,NC
Summary
Results-driven with over 25+ years experience with outside/inside sales and over 10 years in sales management. I am a loyal employee who is looking for growth in my career. I have a proven ability to enhance client satisfaction through effective coaching and personalized consultations.
Overview
22
22
years of professional experience
Work History
Multi Unit Manager
Sona Medspa
Charlotte, NC
04.2025 - Current
- Responsible for interviewing and hiring providers, patient service coordinators and sales consultants.
- Provide sales support, training, and guidance to employees to help increase sales.
- Build and maintain relationships with patients by doing personalized consultations, educating them on products and services, and guiding them through their personalized treatment plan.
- Manage our CRM system for new leads and prospects to ensure daily tasks are up to date.
- Encourage and support employees to hit our monthly targets.
- Communicate with staff to guide them on what the focus and targets are for each day.
- Assist in daily operations across two locations to ensure smooth workflow and compliance with procedures.
- Responsible for inventory management to maintain efficient stock control and product availability.
- Manage payroll and monthly schedules.
- Manage site and files to remain OSHA and HIPAA compliant.
Sales Manager/Growth Leader
Sona Medspa
Charlotte, NC
11.2018 - 04.2025
- Responsible for interviewing, hiring, and training sales consultants who reported to me.
- Managed our CRM system and participated in following up with leads and prospects in a timely manner to increase monthly sales revenue.
- Developed monthly call lists and participated in calling key patients based on current promotions.
- Continuous coaching for sales consultants to ensure they felt comfortable in providing consultations, speaking about our products and services, and providing excellent care to our patients.
- Researched and partnered with businesses in the community to foster trust and establish long term beneficial relationships.
- Participated in community outreach events to help with our grass root marketing efforts to expand our clientele and increase revenue.
- Planned and executed quarterly patient appreciation events.
- Analyzed sales performance data to identify trends and adjust as needed.
- Fostered strong relationships with patients, enhancing customer satisfaction and loyalty.
Center Manager
Sona Medspa
Charlotte, NC
01.2009 - 11.2018
- Led a team of providers, front office associates, and sales consultants to exceed our monthly goals.
- Interacted with patients to educate them on monthly promotions and what services could help them achieve their goals.
- Directed daily operations to enhance client satisfaction and streamline service delivery.
- Developed and trained staff to improve service quality, operational efficiency, and speaking to patients about additional services.
- Managed inventory levels, ensuring availability of essential supplies for seamless operations.
- Oversaw scheduling and staffing to optimize workforce productivity and meet client demand.
- Engaged with upper management about possible promotions that would help us increase revenue.
Sales Consultant
Sona Medspa
Charlotte, NC
07.2006 - 01.2009
- Responsible for sales leads via phone, web, or walk ins.
- Developed tailored treatment plans for patients based on their goals.
- Educated patients on our services and what would best benefit them and worked within their budget.
- Exceeded monthly sales targets.
- Utilized calls lists or CRM platform to continue to drive sales and follow up with potential patients.
- Provided training and mentorship to new sales consultants, promoting best practices in customer engagement.
Outisde Sales Representative
Link 2 Sales
Charlotte, NC
12.2003 - 07.2006
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business owners and directors throughout assigned territory.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Attended trade shows and regularly to increase brand visibility and to maintain customer relationships.
Education
Bachelor of Science - Marketing/Management
Appalachian State University
Boone, NC06-1999
Skills
- Operations management
- Sales growth
- Staff development
- Teamwork and collaboration
- Employee coaching and mentoring
- MS office
- Data analysis
- Time management
- Decision-making
- Customer relations
Timeline
Multi Unit Manager
Sona Medspa
04.2025 - Current
Sales Manager/Growth Leader
Sona Medspa
11.2018 - 04.2025
Center Manager
Sona Medspa
01.2009 - 11.2018
Sales Consultant
Sona Medspa
07.2006 - 01.2009
Outisde Sales Representative
Link 2 Sales
12.2003 - 07.2006
Bachelor of Science - Marketing/Management
Appalachian State University