Kendra Knott
Dacula,GA
Summary
Dynamic General Manager with a decade of experience driving profitability and sales through strategic operational initiatives. Renowned for excellence in customer care and team development, fostering a motivated workforce in competitive markets. Proven problem-solver with a strong ability to build relationships with clients and team members, ensuring collaborative success and positive outcomes. Committed to embracing new challenges and achieving measurable results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn Suites
Philadelphia, PA
11.2024 - 03.2025
- Led a team of 25 employees to optimize orientation procedures for continuous development in a facility with 200 rooms.
- Reduced chargebacks significantly from $6,000 to zero within a month.
- Cut overall overtime workload by 20%.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
General Manager
Home 2 Suites
Lubbock, GA
02.2024 - 10.2024
- Reduced housekeeping costs by 20%.
- Designed benchmarks tailored to departmental objectives for superior service performance.
- Enhanced cost efficiency to increase monthly net revenue flow by 15%
Director Operations Manager
Hilton
Dunwoody, GA
01.2023 - 05.2024
- Directed efforts to align employee performance with dynamic guest requirements in a large-scale property.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Achieved a monthly increase of 10 points in guest scores.
- Conducted regular meetings with department heads to review progress on goals, objectives and initiatives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
Associate of Arts - Hotel, Resort And Restaurant Management
Gwinnett Technical College
Lawrenceville, GA06.2021
Skills
- Customer service
- Hospitality management
- Staff training
- Quality assurance
- Team building
- P&L Management
- Cost
- Revenue generation
- Employee scheduling
- Rooms division management
Certification
- Hotel Management Specialist Certificate
- Event Coordinator Certificate
- Food and Beverage Director Certificate
- Travel Agency Certificate
References
References available upon request.
Timeline
General Manager
Hampton Inn Suites
11.2024 - 03.2025
General Manager
Home 2 Suites
02.2024 - 10.2024
Director Operations Manager
Hilton
01.2023 - 05.2024
Associate of Arts - Hotel, Resort And Restaurant Management
Gwinnett Technical College