Kendra L. Ditzler

• Managed multi-line phone system, directing calls to appropriate staff members efficiently.
• Scheduled patient appointments and coordinated follow-up visits to optimize clinic workflow.
• Maintained patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
• Greeted patients warmly upon arrival, enhancing customer service experience in a fast-paced environment.
• Assisted with insurance verification processes, improving billing accuracy and reducing claim denials.
• Trained new reception staff on office procedures and software utilization for seamless operations.
• Streamlined appointment scheduling process by implementing digital tools, increasing efficiency in patient management.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• 120-150 check in’s per day

Product control

Order picking

Order fulfillment

Basic computer tracking of daily activity

Direct patient care

Documentation

Schedule fulfillment

Strong communication

• Employed while in High School