Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Velasquez

Olivet,MI

Summary

Dynamic professional with a strong background in customer service and case management at the State of Michigan MYCA. Proven ability to handle difficult customers while maintaining a welcoming atmosphere. Highly reliable team player with a Learn2serve Certification, adept at multitasking and fostering positive relationships to enhance service delivery.

Overview

15
15
years of professional experience

Work History

Bartender

Duck Lake Tavern
03.2024 - Current
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
  • Handled cash transactions accurately, improving financial accountability at the bar.
  • Collaborated with kitchen staff to coordinate food and beverage pairing for special events.
  • Resolved customer complaints proactively, fostering a welcoming atmosphere and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Case Manager

State of Michigan MYCA
02.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Worked closely with adolescents assisting with job skills and education plans.
  • Trained new case managers, raising team's overall competency and service delivery standards.

Teacher

Edustaff
09.2010 - 05.2021
  • Developed engaging lesson plans that fostered student participation and understanding.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities.
  • Collaborated with colleagues to design curriculum enhancements that improved overall educational outcomes.
  • Assessed student performance using various evaluation methods, providing actionable feedback for improvement.

Education

Bachelor of Arts - Education

Grand Valley State University
Allendale, MI
12-1993

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Handling difficult customers
  • Learn2serve Certification

Timeline

Bartender

Duck Lake Tavern
03.2024 - Current

Case Manager

State of Michigan MYCA
02.2022 - Current

Teacher

Edustaff
09.2010 - 05.2021

Bachelor of Arts - Education

Grand Valley State University

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