Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Kendra McCauley

Durham,NC

Work Preference

Desired Job Title

Assistant ManagerSenior Customer Service Representative Returns SpecialistOperations Clerk 2Client Care Specialist

Work Type

Full TimePart Time

Location Preference

RemoteOn-SiteHybrid
Location: Durham, NC, US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementCompany CulturePersonal development programs

Summary

Results-driven professional with extensive experience in customer service and team leadership. Demonstrates strong skills in staff training, employee performance evaluations, and operational compliance, committed to driving customer satisfaction and business growth.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Assistant Manager

Taco Bell
06.2023 - Current
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Coordinated staff schedules to optimize labor costs while maintaining service quality.
  • Resolved customer complaints promptly, improving overall satisfaction scores.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Handled cash registers, deposits, and end-of-day balancing
  • Opened and closed the restaurant independently.

Senior Customer Service Representative

Orangetheory Fitness
08.2021 - 06.2023
  • Acquired and upheld comprehensive knowledge of Orangetheory Fitness and Orangebook to provide informed and educated responses to various customer inquiries.
  • Conducted daily call audits to enhance performance by articulating clear service expectations and quality objectives to each team member.
  • Increased customer memberships and class enrollments through team coaching and sales strategies.
  • Created employee schedules and managed staffing levels to meet call volume demands and quotas.
  • Set daily or weekly sign-up goals for the team.
  • Wrote and implemented call center scripts to improve service quality and efficiency.

Returns Specialist

Fleet Feet Warehouse
02.2020 - 07.2021
  • Processed and tracked returned merchandise in a fast-paced warehouse environment.
  • Inspected returned products for damage, defects, and policy compliance.
  • Coordinated with inventory, shipping, and customer service departments to resolve return issues.
  • Updated inventory records and maintained accurate documentation of returns and exchanges.
  • Assisted with restocking, labeling, and organizing returned inventory.
  • Processed 100+ returns daily.
  • Maintained 99% inventory accuracy.

Operations Clerk 2

Wells Fargo Vault
04.2018 - 12.2019
  • Processed and balanced large cash transactions with accuracy and attention to detail.
  • Maintained vault security procedures and compliance standards.
  • Prepared deposits, withdrawals, and cash orders for financial institutions and businesses.
  • Entered and updated transaction records in banking systems.
  • Reconciled discrepancies and researched transaction issues.
  • Assisted with inventory control and cash audits on fellow tellers to contribute to dual control procedures.

Client Care Specialist

Hendricks Automotive Performance
01.2016 - 12.2019
  • Handled all incoming phone calls following established script and coordinated sales or service appointments.
  • Provided fundamental automotive guidance for inquiries and concerns regarding service and appropriately escalated calls.
  • Surpassed sales goals and service performance standards while leveraging upsell opportunities.
  • Coordinated communication between customers and service technicians.
  • Processed payments, invoices, and service documentation.

Returns/ Customer Service Associate

Home Depot
08.2013 - 10.2015
  • Processed customer returns, exchanges, and refunds accurately and efficiently.
  • Assisted customers with product questions, return policies, and order issues.
  • Resolved customer concerns while providing excellent customer service.
  • Coordinated with departments to restock returned items and manage damaged products
  • Operated POS systems and handled high-volume customer interactions
  • Assisted with online order pickups and return processing

Education

BBA - Business Administration

University of North Carolina At Greensboro
Greensboro, NC
05-2027

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training and development
  • Employee scheduling
  • Customer relationship management (CRM)
  • Staff development
  • Employee performance evaluations
  • Money handling
  • Cost reduction
  • Multitasking and organization

Certification

  • Microsoft Office Certification
  • CPR/First Aid Certification
  • Serv Safe Certification

Timeline

Assistant Manager

Taco Bell
06.2023 - Current

Senior Customer Service Representative

Orangetheory Fitness
08.2021 - 06.2023

Returns Specialist

Fleet Feet Warehouse
02.2020 - 07.2021

Operations Clerk 2

Wells Fargo Vault
04.2018 - 12.2019

Client Care Specialist

Hendricks Automotive Performance
01.2016 - 12.2019

Returns/ Customer Service Associate

Home Depot
08.2013 - 10.2015

BBA - Business Administration

University of North Carolina At Greensboro

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