Kendra Moore
Jacksonville,Fl
Summary
Dynamic and results-oriented project manager with a recent MBA, equipped with strong foundation in project management principles, strategic planning, and team leadership. Proven ability to manage multiple projects while driving high quality results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
USAA
01.2020 - Current
- Deescalate customer calls as reasonably necessary
- Evaluated original investigation reports and documents to resolve secondary concerns
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Examined photographs and surveillance and any other documents relating to claims
- Examined claims forms and other records to determine appropriate insurance coverage
- Interview or correspond with claimants, witness, police, or other relevant parities to determine settlement, denial, or review
- Issued payments to members, claimant, and shops as necessary
- Process total loss valuation as necessary
- Providing quality customer service to members and addressing inquires
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
- Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.
- Monitored expenses of pending claims to comply with company expenditure guidelines and budgets.
Practice Manager
Baymeadows Healthcare
01.2016 - 10.2019
Office Manager
Baymeadows Healthcare
01.2015 - 01.2016
Billing Specialist
Baymeadows Healthcare
01.2014 - 01.2015
Education
MBA - Project Management
Saint Leo University
Saint Leo, FL12-2024
Bachelor of Science - Healthcare Management
Saint Leo University
Saint Leo, FL05.2015
Skills
- Analytical Problem Solving
- Regulatory Compliance Reporting
- MS Office Suite: Project, Word, Excel, Powerpoint, Visio
- Risk Analysis
- Risk Mitigation
- Project planning and development
- Stakeholder communications
- Work flow planning
- Budgeting and forecasting
- Scope management
- Stakeholder communications
Affiliations
Kennedy's angel gowns
Omega Nu Lambda National Honor Society
Sewing Seeds of Hope
VET NET
Certification
- Licensed Auto Claims Adjuster - 01/2020 to Current
Timeline
Bodily Injury Claims Adjuster
USAA
01.2020 - Current
Practice Manager
Baymeadows Healthcare
01.2016 - 10.2019
Office Manager
Baymeadows Healthcare
01.2015 - 01.2016
Billing Specialist
Baymeadows Healthcare
01.2014 - 01.2015
MBA - Project Management
Saint Leo University
Bachelor of Science - Healthcare Management
Saint Leo University
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