Kendra Powell
Nashville,NC
Summary
Results-driven Health Information Specialist recognized for high productivity and efficient task completion. Specialize in electronic health record management, data analysis, ensuring accurate and timely access to patient information. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex healthcare environments effectively and support patient care objectives.
Overview
4
4
years of professional experience
Work History
Health Information Specialist
Datavant
Phoenix, Arizona
04.2024 - Current
- Managed patient health information using electronic health record systems.
- Collaborated with healthcare providers to ensure accurate data entry and maintenance.
- Reviewed and resolved discrepancies in patient records and documentation.
- Facilitated document import into electronic health records using variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
Embedded Support Associate
Ciox Healthcare
Phoenix, Arizona
12.2021 - 10.2023
- Collaborated with healthcare teams to optimize EMR workflows and processes.
- Entered data into company database for accurate record-keeping.
- Performed audits on medical records to identify discrepancies or errors in documentation.
- Ensured compliance with HIPAA regulations, maintaining confidentiality and security of sensitive information.
Call Center Representative
MCI
Sioux City, Iowa
12.2021 - 04.2022
- Managed inbound customer calls and addressed inquiries promptly.
- Utilized call center software to log customer interactions efficiently.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Mary Phillips High School
Raleigh, NC06-2009
Skills
- Electronic health records
- Data analysis
- HIPAA compliance
- Patient data management
- Healthcare documentation
- Attention to detail
- Communication skills
- Time management
Timeline
Health Information Specialist
Datavant
04.2024 - Current
Embedded Support Associate
Ciox Healthcare
12.2021 - 10.2023
Call Center Representative
MCI
12.2021 - 04.2022
High School Diploma -
Mary Phillips High School
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