Kendra Scott
Columbia,SC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
Columbia , SC
11.2020 - 08.2024
- Answered customer calls promptly to avoid long wait times on hold.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
SCDMV
Columbia, SC
02.2018 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely matter.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Trained [2] employees on the camera station in which we issue License , Beginners Permits , Ids & Etc
- Clear Suspensions , Issue Tags , Decals , License , BP , IDs
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05-2015
Skills
- Great Customer Service
- Problem resolution
- Good Listening Skills
- Credit card payment processing
- Professional telephone demeanor
- Live chat support
- Call center experience
- Scheduling
- Account updating
- Complaint resolution
- Multi-line phone talent
Timeline
Customer Service Representative
Blue Cross and Blue Shield
11.2020 - 08.2024
Customer Service Representative
SCDMV
02.2018 - 09.2020
High School Diploma -
Lower Richland High School