Reliable customer service professional with strengths in active listening, problem resolution, and data entry. Experienced supporting banking clients, families, and children with calm communication and dependable care.
Work History
Customer Service Representative
2 Months
Dakota Community Bank and Trust | 08.2026 - Current
Assisted customers with deposit, withdrawal, transfer, and account inquiry transactions.
Guided customers through online banking enrollment, password resets, and digital payment setup.
Resolved account issues by researching discrepancies and coordinating follow-up with internal teams.
Processed account maintenance requests, including address changes, stop payments, and card replacements.
Supervised daily routines, ensuring consistent safety, structure, and age-appropriate engagement.
Organized meals, nap schedules, and hygiene routines aligned with household expectations.
Communicated schedule updates, behavior concerns, and daily progress clearly with parents.
After School Care Assistant
2 Years 9 Months
BPRD | 08.2023 - 05.2026
Monitored client wellbeing, reported changes promptly, and followed care plans accurately.
Responded calmly to routine needs and urgent requests, ensuring reliable day-to-day assistance.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Facilitated communication between students, families, and management teams to maintain an open dialogue about ongoing care needs.
Education
High School Diploma
St. Mary's Central High School | Bismarck, ND
Skills
Customer service
Transaction management
Account management
Problem resolution
Critical thinking
Conflict resolution
Active listening
Accomplishments
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.