Kendra Small
Flint,MI
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
31
31
years of professional experience
Work History
District Manager
Popeyes Chicken and Biscuit
Detroit, MI
09.2008 - Current
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Assistant Manager
Arby's Restaurant
Flint, Michigan
02.1994 - 08.2008
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Mott Adult High School
Flint 06-1994
Skills
- Infrastructure expansion
- Consulting
- District expansion
- Multi-unit management
Timeline
District Manager
Popeyes Chicken and Biscuit
09.2008 - Current
Assistant Manager
Arby's Restaurant
02.1994 - 08.2008
High School Diploma -
Mott Adult High School