Kendra Strong
LAS VEGAS,Nevada
Summary
Dynamic professional with expertise in office management and customer relations. Skilled in team supervision, scheduling, and conflict resolution, contributing to seamless operations and improved team efficiency. Eager to leverage these strengths in a challenging environment.
Overview
7
7
years of professional experience
Work History
Office Manager
Stepping Stones Children's Academy
Las Vegas, NV
04.2025 - Current
- Coordinated daily operations to ensure smooth functioning of academy activities.
- Managed scheduling and communication between staff, parents, and external vendors.
- Developed and maintained filing systems for student records and administrative documents.
- Assisted in the onboarding process for new employees, providing necessary training materials.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Monitor
Help Of Southern Nevada
Las Vegas, NV
09.2021 - 02.2023
- Monitored client interactions to ensure compliance with program guidelines and safety protocols.
- Assisted in coordinating support services for individuals experiencing homelessness, fostering community integration.
- Conducted intake assessments to evaluate client needs and connect them with appropriate resources.
- Collaborated with multidisciplinary teams to develop individualized care plans for clients.
- Provided crisis intervention support, ensuring immediate assistance during critical situations for clients in distress.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
- Provided comprehensive support during clinical trials, ensuring adherence to protocols and data collection accuracy.
- Developed strong rapport with patients and families, addressing any concerns or questions related to monitoring procedures and equipment usage in a compassionate manner.
- Monitored clients' needs and provided support to enhance service delivery.
- Assisted in coordinating activities and resources for effective program implementation.
Homeless Navigator
City Of Las Vegas
Las Vegas, NV
06.2019 - 02.2021
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ03-2027
Associate of Arts - Social Services
University of Phoenix
Tempe, AZ05-2025
Skills
- Customer service
- Office management
- Organizational skills
- Conflict management
- Employee training
- Policy implementation
- Team supervision
Timeline
Office Manager
Stepping Stones Children's Academy
04.2025 - Current
Monitor
Help Of Southern Nevada
09.2021 - 02.2023
Homeless Navigator
City Of Las Vegas
06.2019 - 02.2021
Associate of Science - Business Management
University of Phoenix
Associate of Arts - Social Services
University of Phoenix