Kendra Sutton
Florence,SC
Summary
Dynamic leader with proven success in operations management and team leadership at Red Lobster. Excelled in inventory management and customer engagement, enhancing customer satisfaction and retention. Skilled in staff training and mentoring, achieving significant improvements in service quality. Demonstrated expertise in cost control and efficiency, driving profitable food and beverage sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster
2018.06 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
Associate Trainer
Panera Bread
2017.02 - 2019.10
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Collaborated with subject matter experts to develop accurate and effective course content for various disciplines.
- Trained up to 10 new employees per month on company procedures.
- Improved training effectiveness by incorporating real-world examples and case studies.
Education
Bachelor of Science - Culinary Arts
Johnson & Wales University - Charlotte
Charlotte, NC05.2017
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Passion for customer satisfaction
- Shift Management
- Food Service Background
- Staff Scheduling
- Schedule Coordination
- Supervisory skills
- Recruitment
- Catering Coordination
- Food plating and presentation
- Recipes and menu planning
- Wine Knowledge
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Team Leadership
- Safe Food Handling
- Inventory Management
- Coaching and Mentoring
- Training and Onboarding
- Scheduling Staff
- Money Handling
- Employee Supervision
- Critical Thinking
- Collaboration and Teamwork
- Quality Control
- POS Terminal Operation
- Customer Retention
- Monitoring Food Preparation
- Health Code Compliance
- Front of House Management
- ServeSafe Manager
- ServSafe Food Manager
- Catering Services
- Back of House Management
- Labor and Overhead Cost Estimation
- Budget Administration
- Liquor Law Compliance
- Portion Control
- Fire Safety Regulations
- Database Interface and Query Software
Certification
- SERVSAFE, NATIONAL RESTAURANT ASSOCIATION - 6/16/2022-6/16/2027
Timeline
Restaurant Manager
Red Lobster
2018.06 - Current
Associate Trainer
Panera Bread
2017.02 - 2019.10
Bachelor of Science - Culinary Arts
Johnson & Wales University - Charlotte