Kendra Thomas
Lebanon,KY
Summary
Detail-oriented healthcare administrative professional with 10+ years of experience in appointment scheduling, patient registration, medical records, health information support and prior authorizations. Skilled in coordinating patient appointments, verifying insurance and demographic information, managing electronic medical records, and maintaining HIPAA compliance. Known for strong communication, organization, and the ability to support fast-paced medical office operations with accuracy and professionalism.
Overview
15
15
years of professional experience
Work History
Medical Office Representative/ Referrals /Surgery Scheduling Coordinator
CommonSpirit Health
Beardstown, KY
10.2025 - Current
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Obtain medical and cardiac clearances prior to scheduling surgeries
- Greet and interacted with patients to provide information, answer questions and assist with surgery scheduling.
- Completed administrative patient intakes with case information, insurance information and mandated forms.
- Schedule appointments for new and established patients while supporting efficient office workflow
- Verify and enter patient demographic, insurance, and referral information accurately
- Manage high volumes of phone calls, emails, and faxes while maintaining patient confidentiality
- Prepare, scan, and upload medical documentation into electronic medical record systems
- Assist with patient registration, chart preparation, and front office support as needed
- Train new staff on scheduling procedures, front desk responsibilities, and workflow processes
Medical Office Representative/ Referrals
CommonSpirit Health
Bardstown, KY
11.2021 - Current
- Schedule appointments for new and established patients while supporting efficient office workflow
- Verify and enter patient demographic, insurance, and referral information accurately
- Manage high volumes of phone calls, emails, and faxes while maintaining patient confidentiality
- Prepare, scan, and upload medical documentation into electronic medical record systems
- Train new staff on scheduling procedures, front desk responsibilities, and workflow processes
- Assist with patient registration, chart preparation, and front office support as needed
Appointment Scheduler/Prior Authorization Clerk
Kentucky One Health Cardiology
Bardstown, KY
05.2018 - 02.2021
- Coordinated follow-up visits, office appointments, and outside diagnostic testing
- Obtained prior authorizations for tests and procedures to support timely patient care
- Managed patient communication by phone, fax, and email in a busy cardiology office
- Retrieved, prepared, and scanned medical documentation into electronic record systems
- Maintained accurate scheduling records and supported providers and office staff with administrative tasks
Health Information Management Specialist
Conifer Healthcare Solutions
Bardstown, KY
01.2014 - 04.2018
- Mange incoming communications by phone, email, and fax to quickly deliver critical health information to personnel
- Retrieved, prepared, and scanned hard copy reports into electronic medical records
Health Information Assistant
Hardin Memorial Health
Elizabethtown, KY
04.2015 - 02.2018
- Managed phone, email and fax request to quickly deliver critical health information to personnel and outside facilities
- Retrieved, prepared, and scanned hard copy reports into electronic medical records
- Received, screened, managed, and directed all incoming telephone calls
Medical Records Clerk
Spring View Hospital
Lebanon, KY
10.2011 - 04.2015
- Distribute and track medical charts to various departments across medical campus
- Retrieve patient medical records for medical staff and refiled in correct locations after use
- Prepared new patient charts, by collecting information, documentation, and patient data from paper sources and electronic health record formats
- Practiced important customer service skills to address patient and staff needs quickly and efficiently
- Followed required procedures to maintain records accuracy and exceed quality assurance standards
- Communicate with colleagues and staff to cover other positions in department as needed
- Maintain patient records in full compliance with confidentiality standards and HIPAA requirements
- Scanned paperwork for inclusion in electronic medical records
- Verified completed release of information paperwork before releasing medical records to patients and third-party requestors with proper authorization.
Education
High School Diploma -
Marion County High School
Lebanon, KY05-2009
Skills
Appointment Scheduling Patient Registration Front Desk Operations Medical Records Management Electronic Health Records (EPIC/Allscripts/Meditech/Greenway/EHR/EMR) Insurance Verification Prior Authorizations HIPAA Compliance Document Scanning & Indexing Phone, Fax & Email Communication Customer Service Administrative Support
Timeline
Medical Office Representative/ Referrals /Surgery Scheduling Coordinator
CommonSpirit Health
10.2025 - Current
Medical Office Representative/ Referrals
CommonSpirit Health
11.2021 - Current
Appointment Scheduler/Prior Authorization Clerk
Kentucky One Health Cardiology
05.2018 - 02.2021
Health Information Assistant
Hardin Memorial Health
04.2015 - 02.2018
Health Information Management Specialist
Conifer Healthcare Solutions
01.2014 - 04.2018
Medical Records Clerk
Spring View Hospital
10.2011 - 04.2015
High School Diploma -
Marion County High School