Open To Work
Kendra Toledo
Tamarac,United States
Summary
Criminal Justice and Criminology major with four years of experience in communication enhancement, financial negotiation, and team leadership, seeking to leverage analytical skills and integrity in a federal position. Proven problem-solving abilities and a strong commitment to public service drive a desire to contribute to national security through effective policy implementation. A passion for justice is complemented by expertise in legal procedures and a dedication to improving public safety. Eager to apply knowledge and skills in a dynamic environment that prioritizes community welfare.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Regency Court Dentistry
Boca Raton
07.2024 - 01.2025
- Assisted in managing daily operations to enhance patient care and satisfaction.
- Coordinated scheduling for dental appointments, optimizing workflow efficiency.
- Supported implementation of new dental software systems, improving data accuracy.
- Collaborated with dentists to streamline treatment planning processes for patients.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Treatment Plan Coordinator
Smile Design Dental
Plantation, FL
11.2022 - 05.2024
- Distinctly explain treatment options and related costs.
- Serve as a liaison between the doctor and the patient.
- Assist in gathering information during the new patient experience.
- Coordinate treatment plans with the doctor and present them to the patient.
- Be knowledgeable about treatments and timelines.
- Negotiate financial arrangements with clients.
- Provide a calm and warm environment for anxious patients.
- Coordinate with other offices for patient care, ensuring referrals and correspondence are received and followed up on.
- Handle internal accounting duties to support the practice's profitability goals.
- Communicate effectively, being the best communicator in the practice.
- Prioritize patient care and meeting patient needs.
- Accomplish daily, weekly, and monthly responsibilities as outlined.
- Take on additional responsibilities as needed. Coordinated comprehensive treatment plans with dentists, presenting options clearly to patients and facilitating informed decisions for optimal oral health outcomes.
Shift Manager
Pet Supermarket
Tamarac, FL
02.2019 - 10.2021
- Create a positive training environment where sales associates strive and motivated to continuously improve.
- Address and resolve customer inquiries and complaints.
- Engage with customers to ensure they are satisfied with service and products offered.
- Operate computers to retrieve customer information and rewards program.
- Report losses, employee behavioral issues, serious customer complaints, and other significant issues to superior level management.
- Manage cash intake, counting out registers at regular intervals, and evaluating profit at the end of the shift.
- Track daily costs and revenues.
Education
Master of Arts - Criminology
St. Thomas University
Miami Gardens, FL12-2025
Bachelor of Arts - Criminal Justice
St. Thomas University
Miami Gardens, FL05-2022
Skills
- Customer service
- Decision-making
- Team leadership
- Time management
- Staff supervision
- Task delegation
- Operations management
- Sales strategies
- Policy enforcement
- Business administration
- Customer relations
Certification
Foundations of Cybersecurity | Google 2023 - 2025
LANGUAGES
English - Native
Native or Bilingual
Spanish - Highly proficient
Native or Bilingual
Work Preference
Job Search Status
Open to workLocation Preference
RemoteHybridSalary Range
$80000/yr - $200000/yrTimeline
Assistant Manager
Regency Court Dentistry
07.2024 - 01.2025
Treatment Plan Coordinator
Smile Design Dental
11.2022 - 05.2024
Shift Manager
Pet Supermarket
02.2019 - 10.2021
Master of Arts - Criminology
St. Thomas University
Bachelor of Arts - Criminal Justice
St. Thomas University