Kendra VanBrackle
Bronx,NY
Summary
Dynamic individual with hands-on experience in Hospitality, Retail, Food production and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Bartender
Nemos Beer Shop
Forest Hills, NY
08.2023 - Current
- Managed bar operations, ensuring efficient workflow and exceptional customer service.
- Established positive relationships with regular patrons, boosting repeat business.
- Collaborated with staff to create themed events, increasing foot traffic and sales.
- Resolved customer complaints swiftly, maintaining high service quality standards.
- Monitored cleanliness and safety compliance within the bar environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Host
Crown Alley
Chelsea, NY
03.2021 - 08.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Managed dining room setup, ensuring a welcoming atmosphere for patrons.
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Trained new staff on restaurant procedures and service standards.
- Monitored table turnover rates, optimizing seating arrangements during peak hours.
- Resolved guest complaints swiftly, maintaining positive dining experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Production Team Lead
Dona Chai
Brooklyn, NY
08.2018 - 12.2020
- Led production team in daily operations to achieve efficient workflows and meet production targets.
- Implemented process improvements, resulting in enhanced productivity and reduced operational delays.
- Trained and mentored new team members on safety protocols and equipment usage standards.
- Managed inventory levels effectively, ensuring timely availability of raw materials for production runs.
- Fostered a collaborative team environment, encouraging open communication and problem-solving initiatives.
ChocolateMaker/Manufacturing/Retail
Mast Chocolate
Brooklyn, NY
10.2017 - 08.2018
- Implemented efficiency improvements in production workflows, reducing waste and enhancing output.
- Conducted quality control inspections to maintain adherence to industry standards and specifications.
- Collaborated on the creation of limited-edition specialty chocolates tied to holidays or other notable events, driving up sales during peak seasons.
- Consistently met or exceeded production goals through diligent work ethic and effective time management skills.
- Ensured compliance with all health department regulations, maintaining a clean and organized workspace at all times.
- Operated machinery for chocolate production, ensuring adherence to safety and quality standards.
- Assembled and packaged food items securely to meet company standards.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
- Packaged food items for shipment and organized orders for delivery.
- Recorded food production data to enable performance monitoring.
FOH supervisor
By Chloe
Brooklyn, NY
03.2016 - 10.2017
- Supervised front-of-house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards and operational procedures.
- Resolved customer issues promptly, fostering a positive dining experience and loyalty.
- Collaborated with kitchen staff to streamline communication between front and back of house.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Developed strategies for upselling menu items, contributing to increased average check size.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Prepared Foods team member
Whole Foods Market
Manhattan, NY
02.2015 - 03.2016
- Prepared high-quality prepared foods adhering to food safety and sanitation standards.
- Assisted customers with product selection, providing excellent service and culinary recommendations.
- Maintained cleanliness and organization of food preparation areas, ensuring efficiency in workflows.
- Monitored product freshness and quality, contributing to consistent customer satisfaction levels.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Prepared food items by following recipes and product directions.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
- Greeted customers with friendly demeanor to enhance positive guest experience.
Sales associate
Urban outfitters
Manhattan, NY
11.2011 - 08.2012
- Provided fitting rooms to customers and returned unpurchased merchandise to sales floor
- Searched electronic inventories for merchandise holds and pickups
- Restocked and maintained sales floor/stock rooms while assisting in loss prevention
- Greeted customers and provided valued customer service and recommendations
Seasonal sales associate
Savvy & Co. Sample Sales
Manhattan, NY
06.2011 - 08.2011
- Sets up and breaks down temporary sales locations
- Offers exceptional customer service, assisting consumers on sales floor
- Completes cash and electronic transactions
Education
High School Diploma -
CUNY Prep
The Bronx, NYSkills
- Customer service expertise
- Clear and effective communication
- Team player attitude
- Strong multitasking
- Patience and tolerance
- Hospitality service expertise
- Service-oriented mindset
- Food service
- Food preparation
Certification
Food Handlers Certification
Timeline
Bartender
Nemos Beer Shop
08.2023 - Current
Server/Host
Crown Alley
03.2021 - 08.2025
Production Team Lead
Dona Chai
08.2018 - 12.2020
ChocolateMaker/Manufacturing/Retail
Mast Chocolate
10.2017 - 08.2018
FOH supervisor
By Chloe
03.2016 - 10.2017
Prepared Foods team member
Whole Foods Market
02.2015 - 03.2016
Sales associate
Urban outfitters
11.2011 - 08.2012
Seasonal sales associate
Savvy & Co. Sample Sales
06.2011 - 08.2011
High School Diploma -
CUNY Prep