Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Wallace

Fort Lauderdale,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
North Lauderdale, Florida
05.2024 - Current
  • Tracked inventory levels and ordered supplies as needed.
  • Authenticate clients displayed strong telephone etiquette, effectively handling difficult calls.
  • Coordinated with logistics providing accurate information, resolving complaints, maintaining professionalism, documenting customer interactions, and collaborating with team members to ensure high customer satisfaction

Customer Service Cashier

Publix
Deerfield, FL
03.2024 - Current
  • Ensured compliance with applicable laws and regulations related to banking operations.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.

Member Service Representative

Convey Health
Miramar, Florida
04.2022 - 02.2024
  • Ensured compliance with applicable laws and regulations related to banking operations.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.

Education

High School Diploma -

C.C.Sweeting Senior High
The Bahamas
06-2004

Some College (No Degree) -

Miami Dade College
Miami, FL

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Process optimization
  • High-energy attitude
  • Call center experience
  • Professional telephone demeanor
  • Credit card payment processing
  • Multi-task management

Timeline

Customer Service Representative

Teleperformance USA
05.2024 - Current

Customer Service Cashier

Publix
03.2024 - Current

Member Service Representative

Convey Health
04.2022 - 02.2024

High School Diploma -

C.C.Sweeting Senior High

Some College (No Degree) -

Miami Dade College
Kendra Wallace