Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kendra Wilson

Spring,TX

Summary

Ambitious Assistant General Manager brings friendly, outgoing nature over more than 2 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Surge Adventure Park
Columbia , SC
12.2021 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Prepared weekly schedules for staff members based on their availability.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.

Stocker

Publix
Rock Hill, SC
08.2022 - 10.2022
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Inspected stock for damage or defects and reported issues to management.
  • Provided customer service by answering questions about product location, price and availability.
  • Assisted with store displays and window dressing as needed.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Removed outdated products from shelves in accordance with company policy.

Team Member

Chic-Fil-A
Suffolk, VA
12.2020 - 10.2021
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Addressed customer needs, responding to specific requests.

Education

Bachelor of Science - Biology

Winthrop University
Rock Hill, SC
06-2027

Bachelor of Science - Biology

Houston Community College
Houston, TX

Skills

  • Training and development skill
  • Business operations background
  • Team leadership strength
  • Operations Management
  • Employee Scheduling
  • Business Development
  • Workflow Coordination
  • Staff Management
  • Google Drive
  • Financial Reporting
  • Staff Development
  • Food safety and sanitation
  • Human Resources

Certification

  • Nursing Assistant

Languages

English
Full Professional

References

References available upon request.

Timeline

Stocker

Publix
08.2022 - 10.2022

Assistant General Manager

Surge Adventure Park
12.2021 - Current

Team Member

Chic-Fil-A
12.2020 - 10.2021

Bachelor of Science - Biology

Winthrop University

Bachelor of Science - Biology

Houston Community College

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Kendra Wilson