Kendra D. Ruffin
Madison,AL
Summary
Dynamic leader with a proven track record at Mapco/Circle K, adept in customer service management and problem-solving. Excelled in building high-performing teams, enhancing operational efficiency, and driving talent development. Achieved significant reductions in inventory shrinkage, embodying outstanding communication and leadership skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Store Manager Mentor
Mapco/Circle K Bought Out in November 2023
02.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Winder Operator
Firestone Building Products
01.2016 - 08.2019
- Enhanced machine efficiency by performing routine maintenance and regular inspections.
- Exceeded company expectations regarding punctuality and attendance, resulting in higher levels of trust from supervisors.
- Operated multiple types of winding machines proficiently while adhering to standardized procedures at all times.
- Performed quality control checks on finished products before packaging, guaranteeing customer satisfaction with each order shipped out.
- Reduced downtime, troubleshooting equipment issues, and conducting timely repairs.
Shift Supervisor
Utility HON
07.2012 - 09.2015
- Mentored team members in best practices for problem-solving techniques leading to streamlined workflows.
- Ensured workplace safety, conducting regular inspections and enforcing strict adherence to safety protocols.
- Trained new employees on production processes, equipment usage, and company policies, fostering a productive work environment.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Education
Medical Assistant - Medical Assistant
Javelin Technical College
07-2010
Skills
- Problem-solving
- Multitasking and organization
- Customer service management
- Team leadership
- Outstanding communication skills
- Recruitment and hiring
- Leadership development
Timeline
Store Manager Mentor
Mapco/Circle K Bought Out in November 2023
02.2019 - Current
Winder Operator
Firestone Building Products
01.2016 - 08.2019
Shift Supervisor
Utility HON
07.2012 - 09.2015
Medical Assistant - Medical Assistant
Javelin Technical College
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