Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Jo Siebenthal

Rice Lake,WI

Summary

Authorized to work in the US for any employer Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Contact Associate

Xcel Energy
Rice Lake, WI
08.2021 - Current
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Store Manager

Sally's Beauty Supply
Rice Lake, WI
12.2020 - 07.2021
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Beauty Associate

Sally's Beauty Supply
Rice Lake, WI
10.2020 - 12.2020
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.

Cashier

Marketplace Foods
Rice Lake, WI
11.2019 - 10.2020
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Quality Assurance Lab Technician

Lake Country Dairy
Turtle Lake, WI
12.2018 - 01.2020
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Completed recordkeeping, filing, and data entry duties.

Prep, Dishwasher

Lake Country Pizza
Turtle Lake, WI
08.2017 - 05.2018
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

Sandwich Artist

SUBWAY®Restaurants
Turtle Lake, WI
06.2017 - 08.2017
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Assisted customers in choosing menu items by providing food complementing information.

Education

Associate of Business Administration - Business Management

Northwoods Technical College
Rice Lake, WI
12.2024

High School Diploma -

Turtle Lake High School
Turtle Lake, WI
05.2019

Certificates Courses - Business Management

Saylor University

Skills

  • Development in any professional field
  • Excellent Attention to Detail
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Situational Awareness
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Customer Account Management
  • Upbeat and Positive Personality
  • Creative Development
  • Clerical Support
  • Administrative and Office Support
  • Computer Proficiency

Timeline

Customer Contact Associate

Xcel Energy
08.2021 - Current

Store Manager

Sally's Beauty Supply
12.2020 - 07.2021

Beauty Associate

Sally's Beauty Supply
10.2020 - 12.2020

Cashier

Marketplace Foods
11.2019 - 10.2020

Quality Assurance Lab Technician

Lake Country Dairy
12.2018 - 01.2020

Prep, Dishwasher

Lake Country Pizza
08.2017 - 05.2018

Sandwich Artist

SUBWAY®Restaurants
06.2017 - 08.2017

Associate of Business Administration - Business Management

Northwoods Technical College

High School Diploma -

Turtle Lake High School

Certificates Courses - Business Management

Saylor University

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