Kendralynn Norman
Summary
Results-driven Administrative Assistant with extensive experience in customer service. Expertise in enhancing customer experience, managing office systems, and supporting high-volume operations. Strong focus on building lasting customer relationships, leadership, and staying dedicated to the mission to ensure operational efficiency and a healthy environment in the workplace.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
RL
06.2025 - 09.2025
- Orchestrated consistent professional communication and e-service aiding in responsiveness and high quality service.
- Ensured secure handling of daily operations including timely and accurate data entry.
- Contributed to policy development and enhanced training to build employee performance.
- Executed documentation proficiently and tracked deadlines to ensure timely completion.
- Drafted legal documents for first legal team
- Facilitated correspondence and managing of legal case files
- Provided crucial support to lawyers and paralegal by handling administrative and substantive legal duties
- Overseeing operational duties such as incoming and outgoing mail, filing and scanning documents, delivering general administrative support across departments.
Admin Assistant/Coordinator
Empowering 2911
05.2024 - 06.2025
- Responsible for administrative support with emails, e-faxing, and incoming-outgoing package distribution.
- Entered data and managed files in Google Sheets to maintain organized records.
- Facilitate team collaboration by organizing activities and ensuring effective communication.
- Planned workplace events and group activities, in addition to tracking inventory of office supplies for efficient resource management.
Shift Supervisor
Chick-fil-A
03.2013 - 11.2024
- Managed internal communication and ensured positive customer interactions while transferring paperwork into the company database.
- Coordinated daily schedules for team members and planned monthly meetings, aligning with store goals.
- Implemented effective problem-solving strategies to resolve customer and team-related issues.
- Delivered training and provided consistent feedback to team members to ensure adherence to company policies and improve performance.
- Organized and maintained kitchen and front-line storefront supplies to ensure operational efficiency.
- Handled cash transactions, balanced registers, and ensured accurate financial reporting.
License-Permit Coordinator (Contract)
QC
10.2023 - 03.2024
- Analyze documents daily for accuracy and relevance.
- Administered the inventory of office supplies, ensuring timely restocking and efficiency.
- Data entry using Google Sheets to maintain organized records and filing.
- Analytics of permit-licensing documentation.
- Managed multiple databases for collaborative efforts to complete daily workload.
- Competently facilitated meetings across platforms such as Microsoft Teams and Zoom.
Administrative Assistant
ESD
01.2022 - 12.2022
- Presided the multi-line phone system and facilitated daily Zoom meetings as host with clients to ensure smooth operations.
- Analyzed data to provide insights on application performance and overall customer service experience.
- Maintained office equipment, managed calendars, and optimized workflow using Microsoft Office Suite.
- Identified data discrepancies, corrected errors, and ensured data accuracy across platforms.
- Arranged meetings and organized travel logistics for management.
- Handled sensitive correspondence with confidentiality and professionalism.
- Managed office supply inventory, handled mail distribution, and ensured proper filing of digital and physical records.
Substitute Teacher
Kelly Services
11.2017 - 01.2022
- Taught students according to pre-designed lesson plans, ensuring continuity of education in the absence of the regular teacher.
- Developed and followed daily and weekly schedules, ensuring all lesson objectives were met.
- Coordinated with faculty to support classroom needs and maintain a positive learning environment.
- Managed assignment planning, prepared necessary materials, and made copies as needed.
Education
Associate of Arts - Business Administration
American InterContinental University
AtlantaBachelor - Business Management
American InterContinental University
AtlantaSkills
- Microsoft Office Suite
- NetSuite
- SharePoint
- Google Suite
- PAYCOM
- CRM
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
RL
06.2025 - 09.2025
Admin Assistant/Coordinator
Empowering 2911
05.2024 - 06.2025
License-Permit Coordinator (Contract)
QC
10.2023 - 03.2024
Administrative Assistant
ESD
01.2022 - 12.2022
Substitute Teacher
Kelly Services
11.2017 - 01.2022
Shift Supervisor
Chick-fil-A
03.2013 - 11.2024
Associate of Arts - Business Administration
American InterContinental University
Bachelor - Business Management
American InterContinental University