Kendra Wright
Princeton,WV
Summary
Proven leader in customer service and sales at Enterprise Rent-A-Car, I excel in reservation software expertise and problem-solving abilities. Achieved consistent sales growth by fostering teamwork and enhancing customer satisfaction. Known for reliability and exceeding targets, I bring a goal-oriented mindset and a track record of developing strong business relationships.
Offering strong foundation in customer service and sales, eager to learn and develop in a sales environment. Brings natural ability to connect with customers and handle inquiries efficiently, along with effective communication and problem-solving skills. Ready to use and develop these skills within a new career.
Overview
4
4
years of professional experience
Work History
Reservation Sales Representative
Enterprise Rent-A-Car
09.2024 - Current
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Collaborated with team members to consistently meet or exceed monthly sales targets set by management.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Flagship Branch Rental Manager
Enterprise Rent-A-Car
04.2022 - 09.2024
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
- Continuously monitored industry trends to identify growth opportunities, anticipate challenges, and inform future strategies accordingly.
- Managed multiple tasks in high-volume environment.
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
Assistant Branch Manager
Enterprise Rent-A-Car
11.2021 - 04.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Management Assistant
Enterprise Rent-A-Car
10.2020 - 11.2021
- Gained knowledge of company policies, protocols and processes.
- Developed and implemented comprehensive salesperson training program.
- Exceeded sales targets by consistently providing high-quality products and services to customers.
Education
Bachelor of Arts - Business Management
Fairmont Stte University
Fairmont, WV05-2020
Skills
- Patience and composure
- Reliability and punctuality
- Goal-oriented mindset
- Reservation software expertise
- Telephone etiquette
- Reservation confirmation
- Upselling strategies
- Sales
- Teamwork
- Customer service
- Problem-solving abilities
- Excellent communication
Timeline
Reservation Sales Representative
Enterprise Rent-A-Car
09.2024 - Current
Assistant Flagship Branch Rental Manager
Enterprise Rent-A-Car
04.2022 - 09.2024
Assistant Branch Manager
Enterprise Rent-A-Car
11.2021 - 04.2022
Management Assistant
Enterprise Rent-A-Car
10.2020 - 11.2021
Bachelor of Arts - Business Management
Fairmont Stte University
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