Richard Maxey
Las Vegas,US
Summary
Driven and adept Reservation Sales Representative with a proven track record at Enterprise Holding, excelling in high-volume call environments. Demonstrated expertise in reservation confirmation and exceptional complaint resolution skills, enhancing customer satisfaction. Known for reliability and fostering positive customer relationships through effective communication and problem-solving.
Overview
1
1
year of professional experience
Work History
RESERVATION SALES REPRESENTATIVE
Enterprise Holding
09.2023 - Current
- Answered incoming phone calls in a high-volume call center, developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided customers with information about availability and pricing.
Resolved various issues and discrepancies for customers.
Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Completing feedback forms with accuracy to escalate customer issues
Skills
- Reservation Confirmation
- Patience and composure
- Reliability and punctuality
- Complaint resolution
Timeline
RESERVATION SALES REPRESENTATIVE
Enterprise Holding
09.2023 - Current
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