Kendria Brown
Dallas,TX
Summary
Professional manager ready to lead teams with strong focus on collaboration and achieving results. Skilled in strategic planning, project management, and performance optimization. Known for reliability, adaptability, and effective communication. Prepared to drive impactful change and streamline operations for maximum efficiency.
Overview
10
10
years of professional experience
Work History
Lead Manager
Luxe Cleaning
Dallas
11.2024 - Current
- Supervised daily operations to ensure adherence to cleaning standards and client satisfaction.
- Trained and mentored team members on best practices for efficient cleaning techniques.
- Implemented quality control measures to enhance service delivery and operational consistency.
- Coordinated scheduling and logistics to optimize workforce productivity across multiple sites.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Resolved customer complaints promptly, maintaining high levels of client retention and loyalty.
- Collaborated with management to identify areas for process improvements and efficiency gains.
Office Coordinator
Wenher Multifamily
Dallas, TX
02.2022 - 09.2022
- Coordinated office operations to ensure efficient workflow and timely execution of tasks.
- Managed scheduling for meetings, appointments, and events to optimize time management.
- Assisted in maintaining records and documentation for various projects and activities.
- Communicated effectively with team members to support project initiatives and objectives.
- New Hire Setup
- Assist with end of day mailroom responsibilities.
Customer Service Representative
Teleperformance
Dallas, TX
03.2018 - 01.2022
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Trained and mentored new team members on customer service protocols and systems to improve performance.
- Analyzed customer feedback to identify trends, recommending process improvements for service delivery.
- Collaborated with cross-functional teams to streamline issue resolution processes, reducing response times.
- Keep Up With call expectations throughout entire shift.
Team Leader
Raising Canes
The Colony, TX
04.2016 - 02.2018
- Led team to consistently achieve operational goals and enhance customer satisfaction.
- Trained and mentored new employees on service standards and procedures.
- Streamlined processes to improve efficiency in food preparation and service delivery.
- Monitored inventory levels and managed supply orders to minimize waste.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
The Colony High
The Colony, TX06-2018
Skills
- Operations management
- Quality control management
- Data analytics
- System optimization
- Microsoft Office
Timeline
Lead Manager
Luxe Cleaning
11.2024 - Current
Office Coordinator
Wenher Multifamily
02.2022 - 09.2022
Customer Service Representative
Teleperformance
03.2018 - 01.2022
Team Leader
Raising Canes
04.2016 - 02.2018
High School Diploma -
The Colony High