Kendria Williams
Benton,AR
Summary
A creative business owner with exceptional background in customer service. With over 20 years of experience providing exceptional customer service, building loyal relationships, and increasing product sales. Productive relationship builder that excels at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Owner
Kendria’s Beauty Shop
Oklahoma City, Oklahoma
09.2020 - 11.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Devised processes to boost long-term business success and increase profit levels.
- Founded and managed Kendria's Beauty Shop business, growing revenue to $30,000 in first year.
Manager/ Cosmetologist
Hair Rage Salon
Moore, Oklahoma
08.2012 - 09.2020
- Recruitment of new stylist
- Held monthly meetings
- Managed 15+ stylist
- Organized and facilitated charity events
- Excel within service-oriented company, demonstrating talent for communicating effectively with customers from diverse backgrounds.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Booked appointments, answered phones, greeted clients, handled payments.
Cosmetologist
Hair Rage Salon
Oklahoma City, OK
05.2006 - 08.2012
- Provided hair services including chemical services, hair extensions, cuts, and styles
- Sanitized workstations and salon equipment according to state-regulated standards
- Provided and elevated customer experiences, ensuring their satisfaction and loyalty
- Creating marketing strategies to increase sales
- Utilized cash register, barcode scanner, receipt printer, and debit/credit card reader
- Kept detailed appointment book and schedule
- Developed managerial and business skills
- Stayed current and emerging trends to increase professional value and meet diverse customer needs.
- Maintained regular client list of up to 30 repeat customers while handling 5 walk-in clients daily.
- Answered phone calls and emails to schedule client appointments.
- Expanded client base by 30% through direct referrals.
Education
Some College (No Degree) - Psychology
Oklahoma City Community College
Oklahoma City, OK 05.2010 - 01.2012
Some College (No Degree) - Accounting
Wright Business School
Oklahoma City 01.2002 - 01.2003
Cosmetology - Cosmetology
Metro Technology Centers
Oklahoma City, OK 01.1997 - 01.1999
High School Diploma -
Capitol Hill High School
01.1996 - 01.2000
Skills
Highly organized
Time management
Creative problem-solving
Verbal communication
Detailed-oriented
Computer proficiency
Timeline
Owner
Kendria’s Beauty Shop
09.2020 - 11.2021
Manager/ Cosmetologist
Hair Rage Salon
08.2012 - 09.2020
Some College (No Degree) - Psychology
Oklahoma City Community College
05.2010 - 01.2012
Cosmetologist
Hair Rage Salon
05.2006 - 08.2012
Some College (No Degree) - Accounting
Wright Business School
01.2002 - 01.2003
Cosmetology - Cosmetology
Metro Technology Centers
01.1997 - 01.1999
High School Diploma -
Capitol Hill High School
01.1996 - 01.2000