Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendrick Clark

APOPKA

Summary

Professional with a customer communication-driven heart and a strong background in property claim adjusting and delivering precise evaluations and valuable solutions in a high-pressure environment and adapting to evolving challenges. A Strong work ethic, relevant skills and experience for the role make a perfect fit.

Overview

10
10
years of professional experience

Work History

Feild Adjuster

TheBest Claim Solutions
10.2017 - 01.2025
  • Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
  • Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Improved claim processing efficiency by conducting thorough field investigations and assessments.
  • Documented information gathered in field and uploaded data to company database.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.

Account Manager /Inside Sales Representative

Westgate Resort Corp
01.2015 - 10.2017
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated prices, terms of sales and service agreements.

Education

No Degree - Communications

Rollins College
Winter Park, FL
01-2011

GED -

Mid Florida Tech
Orlando, FL
06-2005

Skills

  • Account management
  • Exceptional customer service
  • Estimating software
  • Property inspection
  • Policy interpretation
  • Relationship building and management
  • Customer relationship management
  • Sales development
  • Teamwork and collaboration
  • Problem-solving
  • Issue resolution
  • Insurance policy knowledge
  • Time management
  • Multitasking
  • Strategic account planning
  • Closing techniques
  • Sales closing
  • Marketing
  • Claims
  • Claims adjustment

Timeline

Feild Adjuster

TheBest Claim Solutions
10.2017 - 01.2025

Account Manager /Inside Sales Representative

Westgate Resort Corp
01.2015 - 10.2017

No Degree - Communications

Rollins College

GED -

Mid Florida Tech
Kendrick Clark