Kendrick Clark
APOPKA
Summary
Professional with a customer communication-driven heart and a strong background in property claim adjusting and delivering precise evaluations and valuable solutions in a high-pressure environment and adapting to evolving challenges. A Strong work ethic, relevant skills and experience for the role make a perfect fit.
Overview
10
10
years of professional experience
Work History
Feild Adjuster
TheBest Claim Solutions
10.2017 - 01.2025
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
- Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Improved claim processing efficiency by conducting thorough field investigations and assessments.
- Documented information gathered in field and uploaded data to company database.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Account Manager /Inside Sales Representative
Westgate Resort Corp
01.2015 - 10.2017
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
Education
No Degree - Communications
Rollins College
Winter Park, FL01-2011
GED -
Mid Florida Tech
Orlando, FL06-2005
Skills
- Account management
- Exceptional customer service
- Estimating software
- Property inspection
- Policy interpretation
- Relationship building and management
- Customer relationship management
- Sales development
- Teamwork and collaboration
- Problem-solving
- Issue resolution
- Insurance policy knowledge
- Time management
- Multitasking
- Strategic account planning
- Closing techniques
- Sales closing
- Marketing
- Claims
- Claims adjustment
Timeline
Feild Adjuster
TheBest Claim Solutions
10.2017 - 01.2025
Account Manager /Inside Sales Representative
Westgate Resort Corp
01.2015 - 10.2017
No Degree - Communications
Rollins College
GED -
Mid Florida Tech
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