Kendrick Johnson
Vidalia ,GA
Summary
Dynamic and results-driven professional with extensive experience in operations management at Hampton Inn By Hilton. Proven track record in enhancing customer satisfaction and driving sales growth through effective team leadership and strategic planning. Skilled in cost reduction and employee training, fostering a motivated workforce to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Popeyes Chicken
Vidalia, GA
08.2025 - Current
- Assisted in managing daily restaurant operations to ensure efficient service delivery.
- Trained new staff on company policies and operational procedures for optimal performance.
- Coordinated inventory management processes to minimize waste and maximize efficiency.
- Implemented training programs that improved team member skills and customer satisfaction scores.
- Monitored food safety practices to comply with health regulations and enhance quality standards.
- Developed scheduling systems that optimized labor costs while maintaining service levels.
- Collaborated with management to identify areas for process improvement and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led team meetings to communicate goals, motivate staff, and address performance issues effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
General Manager
Hampton Inn By Hilton
Vidalia, GA
06.2023 - 10.2025
- Oversaw daily operations to ensure seamless guest experiences and high satisfaction rates.
- Managed staff scheduling and training, optimizing team performance and service delivery.
- Implemented cost-control measures, enhancing profitability while maintaining service quality standards.
- Developed and executed marketing strategies to increase local visibility and drive occupancy rates.
- Collaborated with department heads to streamline communication and improve overall operational efficiency.
- Analyzed customer feedback to identify areas for service improvement and enhance guest loyalty programs.
- Monitored compliance with health and safety regulations, ensuring guest safety and operational integrity.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Shift Manager
Arbys Aes
Vidalia, GA
04.2020 - 05.2023
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented process improvements to enhance productivity and reduce downtime.
- Coordinated shift schedules to optimize team performance and meet staffing needs.
Education
High School Diploma -
Vidalia High
Vidalia, GASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Customer relations
- Problem-solving
- Task delegation
- Staff supervision
- Staff training and development
- Staff management
- Goal setting
- Conflict resolution
- Retail operations
- Employee scheduling
- Team building
- Customer rapport
- Operations management
- Sales strategies
- Recruiting and interviewing
- Customer relationship management (CRM)
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Cost reduction
- Performance reviewing
- Project management abilities
Timeline
Assistant Manager
Popeyes Chicken
08.2025 - Current
General Manager
Hampton Inn By Hilton
06.2023 - 10.2025
Shift Manager
Arbys Aes
04.2020 - 05.2023
High School Diploma -
Vidalia High