Kendrick Melton
Cincinnati,OH
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
General Manager
Hilltop Cafe
10.2022 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Co-Owner
Melton Trading Company
01.2015 - Current
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
Line Cook
Boca Restaurant Group
01.2023 - 06.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Crew Trainer
Chick Fill A
06.2018 - 09.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
No Degree - General Studies
Gods Bible School & College
Cincinnati, OH05.2023
GED -
Abeka Academy
Pensacola, FL03.2022
Intermediate Barista Certification - Coffee
Specialty Coffee Association
Capucas, HN12.2021
Skills
- Time Management
- Active Listening
- Dependable and Cooperative
- Hospitality and Accommodation
- Analytical Problem Solver
- Prospect Follow-Up
- Constructive Feedback
- Issue Resolution
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Line Cook
Boca Restaurant Group
01.2023 - 06.2023
General Manager
Hilltop Cafe
10.2022 - 01.2024
Crew Trainer
Chick Fill A
06.2018 - 09.2020
Co-Owner
Melton Trading Company
01.2015 - Current
No Degree - General Studies
Gods Bible School & College
GED -
Abeka Academy
Intermediate Barista Certification - Coffee
Specialty Coffee Association
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