Kendrick Sanders
Cedar Hill,TX
Summary
Experienced CSR specializing in efficient task completion and maintaining high productivity. Proven expertise in conflict resolution, time management, and communication to ensure smooth operations and customer satisfaction. Utilize active listening, empathy, and adaptability to navigate customer interactions and achieve positive outcomes.
Overview
6
6
years of professional experience
Work History
CSR-Remote
Afni Call Center
Dallas, TX
01.2024 - 08.2024
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
Customer Service
Chime
Dallas, TX
07.2020 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Service
Chewy Call Center
Dallas, TX
03.2018 - 07.2020
- Answering inbound calls
- Provide customers with high quality customer service
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers about billing, payment processing and support policies and procedures
- Met customer call guidelines for service levels, handle time and productivity
- Exhibited high energy and professionalism when dealing with clients and staff
Insurance Agent
T-Tec
Dallas, TX
08.2018 - 12.2018
- Proficient in handling claims and negotiating settlements to ensure client satisfaction and retention
- Expertise in analyzing insurance needs and providing tailored coverage solutions
Education
Science Of Cinematography
Los Angeles Film School
Los Angeles, CA04-2028
Diploma -
New Beginnings Christian Academy
Dallas, TX04.2008
Skills
- Effective communication
- Problem-solving
- Time management
- Active listening
- Patience
- Empathy
- Conflict resolution
- Attention to detail
- Call center experience
- High-energy attitude
Languages
English, Native
Languages
English
Professional
Timeline
CSR-Remote
Afni Call Center
01.2024 - 08.2024
Customer Service
Chime
07.2020 - 04.2023
Insurance Agent
T-Tec
08.2018 - 12.2018
Customer Service
Chewy Call Center
03.2018 - 07.2020
Science Of Cinematography
Los Angeles Film School
Diploma -
New Beginnings Christian Academy
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