Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDonna Pryor

Spring

Summary


Proactive and goal-oriented Customer service professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Remote CSR/Claims Processor

Pest-SOS
03.2023 - Current
  • Processed and managed pest control service claims
  • Proficient in claims management software and customer relationship tools to track, process, and resolve claims.
  • Make product recommendations or services to customers based on their needs and preferences.
  • Resolved customer complaints efficiently while maintaining professionalism.
  • Managed customer financial accounts and performed adjustments when needed.

Assistant teacher

Stepping Stones Preparatory Academy
02.2023 - 08.2024
  • Supervised young children
  • Enforced rules and procedures
  • Supported classroom management, curriculum instruction, and student supervision.
  • Maintained order and enforced safety procedures.
  • Conducted meetings with parents and staff.

Administrative Assistant

Grand Valley University
01.2019 - 03.2021
  • Performed data entry, filing, email correspondence, and phone communications.
  • Scheduled meetings and supported student and staff needs.
  • Managed document organization and student record updates.



Customer Service Internship: Call Center

Whirlpool
05.2019 - 08.2019
  • Provided customer support by resolving issues and scheduling service appointments
  • Entered and updated customer information in service databases with accuracy.
  • Assisted with troubleshooting issues and navigating software platforms
  • Handled various inbound service calls related to scheduling, inspections, and parts inquiries.

Education

Bachelor of Social work -

Grand Valley University
Allendale, MI
05-2027

High School Diploma -

Benton Harbor High School
Benton Harbor, MI
05.2019

Skills

  • Effective listening
  • Analytical reasoning
  • Multitasking skills
  • Effective time management
  • Accurate data entry
  • Analytical problem solving
  • Strong customer service
  • Detail oriented
  • Organizational skills
  • Adaptability

Timeline

Remote CSR/Claims Processor

Pest-SOS
03.2023 - Current

Assistant teacher

Stepping Stones Preparatory Academy
02.2023 - 08.2024

Customer Service Internship: Call Center

Whirlpool
05.2019 - 08.2019

Administrative Assistant

Grand Valley University
01.2019 - 03.2021

Bachelor of Social work -

Grand Valley University

High School Diploma -

Benton Harbor High School

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