Kendyl Andry-Stelter
Student
Wyandotte,MI
Summary
Motivated and adaptable professional with a strong background in customer service, marketing, and social media management. Adept at thriving in fast-paced, client-facing environments while effectively managing multiple tasks and maintaining a high level of professionalism. Skilled in developing and executing marketing strategies to drive engagement and business growth. Seeking to leverage organizational, communication, and problem-solving abilities in a new role, while contributing to the success of the team and continuing professional development.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Manager & Head Server
Leo’s Coney Island
Taylor, MI
03.2019 - Current
- Motivated and mentored 15 employees to enhance productivity, engagement, and collaboration.
- Resolved conflicts and disputes to maintain positive and professional work environment.
- Controlled costs, managed budgets, and prioritized spending to maximize profitability and efficiency.
- Developed marketing strategies to attract customers, boost brand recognition, and grow business.
- Improved workflows and processes to enhance operational efficiency and reduce costs.
- Established team priorities, evaluated performance, and provided constructive feedback for continuous improvement.
- Ensured high-quality customer service by maintaining communication, resolving issues, and fostering relationships.
- Cross-trained staff of 15 to maximize team versatility and performance.
- Implemented safety procedures to create a secure working environment.
- Upgraded technology infrastructure to enhance efficiency and data security.
- Maintained relationships with customers and suppliers to support business growth and account development.
- Created a strong company culture focused on engagement, collaboration, and learning opportunities.
Education
No Degree - Nursing/Radiology
Wayne State University
Detroit, MI 09.2023 - Current
Skills
- Operations and Strategic Management: Experienced in overseeing daily operations, strategic planning, and decision-making to achieve organizational goals
- Customer Service and Relationship Management: Adept at enhancing customer satisfaction and building long-term relationships through effective CRM techniques
- Marketing and Sales: Skilled in developing marketing campaigns, utilizing sales techniques, and executing networking strategies to expand reach and revenue
- Technical Proficiency: Advanced knowledge of MS Office and computer applications with a strong aptitude for multitasking and adaptability
Certification
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
No Degree - Nursing/Radiology
Wayne State University
09.2023 - Current
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
05-2023
Advanced Diploma in Occupational Health and safety – Various accredited institutions worldwide offer this diploma.
05-2023
First Aid/CPR Certified
05-2023
Manager & Head Server
Leo’s Coney Island
03.2019 - Current
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