Kendyl Hagenbeck
MILWAUKEE
Summary
Seasoned Front of House Manager with solid background in staff supervision, customer service, and operational management. Known for driving staff performance and maintaining high levels of customer satisfaction. Skilled in resolving conflicts effectively, building strong relationships with team members, and ensuring seamless dining experiences. Demonstrated ability to improve efficiency and productivity while elevating overall restaurant reputation.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
FOH Manager
Sala
Milwaukee
09.2024 - Current
- Developed and implemented an inventory and ordering system for liquor, enhancing stock management and availability.
- Coordinated with liquor representatives on orders, payments, and new products, ensuring timely and accurate procurement.
- Spearheaded the integration of a new terminal system which included tasks such as programming, redirecting and efficiently training staff on its usage.
- Utilized conflict management skills to resolve staff and customer issues, fostering a harmonious work environment.
- Staff scheduling
Bartender
Sala
Milwaukee
09.2024 - Current
- Managed bar inventory, ensuring stock levels met operational needs.
- Trained new bartenders on drink preparation and customer service standards.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers, providing excellent service and building rapport.
- Developed seasonal drink menus in line with current trends and customer feedback.
Training Coordinator
Texas Roadhouse
New Berlin
05.2023 - 05.2025
- Developed training materials for new hires in a fast-paced restaurant environment.
- Facilitated onboarding programs for employees to ensure compliance with company standards.
- Regularly attended market meetings to share my own ideas with other stores in the area.
Education
Bachelor of Arts - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI 01.2023 - 12.2025
Skills
- Inventory management
- Conflict resolution
- Employee training
- POS system operations
- Training and coaching
- Staff management
References
References available upon request.
Timeline
FOH Manager
Sala
09.2024 - Current
Bartender
Sala
09.2024 - Current
Training Coordinator
Texas Roadhouse
05.2023 - 05.2025
Bachelor of Arts - Psychology
University of Wisconsin, Milwaukee
01.2023 - 12.2025