Summary
Overview
Work History
Education
Skills
Timeline
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Kendyl Herring

Valley Mills,TX

Summary

Proven track record in customer service and problem-solving. Excelled in high-stress situations, enhancing customer loyalty and team efficiency through active listening and critical thinking. Achieved notable improvements in customer satisfaction and operational productivity, leveraging strong product knowledge and team development skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Patricks Dry Clearners
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier/Food Prep

Vitek's
07.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Crew Member/Car Hop

Sonic
09.2022 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Valley Mills High School
Valley Mills, TX
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Product Knowledge
  • Team Development

Timeline

Customer Service Representative

Patricks Dry Clearners
02.2024 - Current

Cashier/Food Prep

Vitek's
07.2023 - 02.2024

Crew Member/Car Hop

Sonic
09.2022 - 07.2023

High School Diploma -

Valley Mills High School

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Kendyl Herring