Open To Work
KENECIA HAYES
SHELBY COUNTY DIVISION OF CORRECTIONS
Memphis,Tennessee
Work Preference
Desired Job Title
Supervisor A, Accreditation/ComplianceSecurity OfficerSupervisor A, Food & Nutrition ServicesPicker/Sorter, Part-TimeContract/Compliance/Supervisor
Location Preference
On-SiteHybrid
Location:
Memphis, Tennessee, US
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid time off
1
Certification
13
years of professional experience
Results-driven foodservice and operations professional with 10+ years of experience in customer service, foodservice operations, vendor relations, compliance, purchasing, financial administration, and workforce management. Experienced in managing foodservice operations, coordinating with contracted vendors, evaluating service performance, negotiating adjustments, resolving operational issues, and maintaining strong internal and external relationships. Proven ability to communicate effectively, analyze information, manage competing priorities, and work independently while collaborating with cross-functional teams. Strong business acumen with experience in purchasing, budgeting, reporting, process improvement, and customer-focused problem solving. Seeking to leverage extensive foodservice and relationship-management experience to contribute to the growth and customer success of US Foods as a Territory Manager.
Work History
Security Officer
1 Year- Protect personnel, assets, and property while maintaining a professional and customer-focused environment.
- Monitor facility activity, control access, patrol assigned areas, and respond promptly to incidents and operational concerns.
- Prepared detailed incident reports and maintained accurate records to ensure compliance with established procedures.
- Investigated disturbances and communicated effectively with management, coworkers, customers, and law enforcement to resolve issues promptly.
- Enforced policies and procedures, applying sound judgment and problem-solving skills to manage fast-paced situations effectively.
Supervisor A, Accreditation/Compliance
3 Years 7 Months- Conducted internal audits and facility inspections to assess operational performance and ensure compliance with service standards, policies, procedures, and regulatory requirements.
- Analyzed inspection findings and operational data to identify critical problems, trends, and actionable opportunities for improvement.
- Review performance data and create performance measures to evaluate whether established operational conditions and objectives have been achieved.
- Conduct recurring site visits and follow-ups to identify deficiencies, evaluate corrective actions, and ensure operational expectations are maintained.
- Develop and implement operational improvements in response to audit findings and identified business needs.
- Established effective working relationships with supervisors, managers, staff, and other internal stakeholders to collaboratively resolve issues and enhance operations.
Supervisor A, Food & Nutrition Services
2 Years- Supervised foodservice operations responsible for planning, preparing, and delivering meals to a large institutional population.
- Coordinated with nutritionists to ensure menus and meal services met nutritional, therapeutic, and religious dietary requirements.
- Monitored foodservice operations and employee performance to support safety, infection control, equipment operation, and service standards.
- Prepared employee work schedules and adjusted staffing assignments to meet operational needs.
- Collaborated with staff and internal stakeholders to resolve operational issues, ensuring seamless foodservice delivery.
- Developed and improved foodservice processes and procedures, enhancing operational efficiency and service quality.
- Assisted with hiring, onboarding, employee training, performance counseling, and disciplinary actions.
- Tracked expenditures, revenues, and dietary tray counts in monthly departmental reports, providing insights for financial planning.
- Used organization, communication, and leadership skills to manage competing priorities in a fast paced foodservice environment.
Contract/Compliance/Supervisor
2 Years- Served as the primary liaison between Shelby County Division of Corrections and a contracted foodservice vendor.
- Inspected and evaluated contracted foodservice vendor performance to ensure compliance with applicable standards, policies, procedures, and government guidelines.
- Reviewed and documented invoices, payments, credits, and financial obligations associated with the food service contract.
- Communicated vendor performance concerns and operational issues while working collaboratively toward appropriate resolutions.
- Negotiated necessary contract adjustments and assisted with resolving disputes and appeals.
- Prepared memorandums, notifications, appeal documentation, and supporting records to protect government interests and ensure contract accountability.
- Evaluated potential conflicts of interest and made recommendations based on contract requirements and established guidelines.
- Maintained professional relationships with internal departments and external foodservice representatives to support effective service delivery.
Picker/Sorter, Part-Time
2 Years- Picked and verified items per customer orders and pick lists to ensure order accuracy.
- Lifted and moved packages while maintaining productivity and accuracy in a fast-paced distribution environment.
- Organized products and materials to streamline order fulfillment process.
- Prepared orders for shipment and applied shipping labels to facilitate timely delivery.
- Verified completed orders for accuracy before processing.
Human Resources Specialist, FMLA
2 Years- Created and maintained a system to identify FMLA abuse and monitored sick leave, contributing to a greater than 65% reduction in overtime.
- Reviewed, updated, and revised employment policies and procedures to support compliance with applicable regulations.
- Communicated with employees and management regarding policies, procedures, leave requirements, and workplace concerns.
- Maintained a responsive work environment through effective communication and employee support.
- Assisted with officer recruitment programs and supported organizational staffing initiatives.
Finance Purchasing Administrative Technician
3 Years- Established spending limits for procurement purchases and monitored departmental spending against approved fiscal-year budgets.
- Created and maintained spreadsheets for financial records, planning, reporting, and budget development.
- Prepared journal entries and provided financial and administrative support to multiple departments.
- Analyzed purchasing and financial information to support responsible spending and operational decision-making.
- Maintained accurate records and documentation while managing multiple financial and administrative priorities.
Education
Some College - Education
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Office Suite
Data Analysis
Spreadsheets
Financial Reporting
Electronic Documentation Systems
Customer Service
Active Listening
Public Speaking
Negotiation
Conflict Management
Leadership
Time Management
Organization
Problem Solving
Team Collaboration
Business Acumen
Certification
- OSHAIO
- Tennessee Security License
- ISO 9001:2015 - Quality Management System (QMS)
- Human Health- Diet & Nutrition
Timeline
Security Officer
FedEx Forum, GARDAWORLD SECURITY SERVICES
01.2025 - 01.2026Read More
Supervisor A, Accreditation/Compliance
SHELBY COUNTY DIVISION OF CORRECTIONS
01.2023 - CurrentRead More
Supervisor A, Food & Nutrition Services
SHELBY COUNTY DIVISION OF CORRECTIONS
01.2021 - 01.2023Read More
Picker/Sorter, Part-Time
FEDEX
01.2020 - 01.2022Read More
Contract/Compliance/Supervisor
SHELBY COUNTY DIVISION OF CORRECTIONS
01.2019 - 01.2021Read More
Human Resources Specialist, FMLA
SHELBY COUNTY DIVISION OF CORRECTIONS
01.2017 - 01.2019Read More
Finance Purchasing Administrative Technician
SHELBY COUNTY DIVISION OF CORRECTIONS
01.2014 - 01.2017Read More
University of Memphis
Some College from Education
Read More
CORE COMPETENCIES
- Foodservice Operations
- Business Development Support
- Foodservice Product Knowledge
- Operational Auditing
- Cross-Functional Collaboration
- Advanced Excel
- Customer Relationship Management
- Negotiation & Conflict Resolution
- Purchasing & Procurement
- Quality Assurance
- Written & Verbal Communication
- Data Analysis
- Vendor Relations & Management
- Problem Solving
- Budget & Expense Management
- Inventory & Order Fulfillment
- Public Speaking & Presentations
- Performance Measurement
- Customer Service
- Account & Service Follow-Up
- Contract Compliance
- Time & Territory Management
- Microsoft Office
- Team Leadership
ADDITIONAL INFORMATION
- Valid Driver's License
- Available for Customer/Site Visits
- Comfortable Working Independently
- Experienced in Foodservice & Distribution Environments
KEY ACHIEVEMENTS
- Foodservice Leadership
- Vendor Management
- Operational Improvement
- Cost Control
- Overtime Reduction