Keneshia Brown
Victorville,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Patient Service Representative
Cedars-Sinai Medical Group
05.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant/Contact Tracer
Healthcare Talent
01.2019 - 04.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Collaborated with local organizations to expand health services and resources.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Medical Clerk
Mike O'Callaghan Military Medical Center
12.2014 - 01.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Medical Assistant Certificate -
WyoTech College
Long Beach, CAHigh School Diploma -
Park Ridge Private School
Long Beach, CA06.2010
Skills
- Medical Billing
- Medical Terminology
- Patient Scheduling
- Insurance Claims
- Problem Solving Abilities
- Insurance Verification
- Time Management
- Document Filing
- Epic Certification
- 50 WPM Typing Speed
Timeline
Medical Assistant/Patient Service Representative
Cedars-Sinai Medical Group
05.2021 - Current
Medical Assistant/Contact Tracer
Healthcare Talent
01.2019 - 04.2021
Administrative Medical Clerk
Mike O'Callaghan Military Medical Center
12.2014 - 01.2019
Medical Assistant Certificate -
WyoTech College
High School Diploma -
Park Ridge Private School
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