Keneth J. Arias Chacon
Chicago,IL
Summary
Experienced Area Manager known for elevating customer experiences and driving sales. Strong in process improvement and staff development, dedicated to implementing initiatives that enhance client relationships and operational efficiency.
Overview
9
9
years of professional experience
Work History
Area Manager
Go Rentals
Wheeling, IL
04.2025 - Current
- Spearheaded luxury car rental sales across the region, consistently exceeding revenue goals.
- Managed end-to-end operations, ensuring seamless fleet logistics and top-tier customer experiences.
- Led a high performing team, ensuring training, development, and consistent performance across all locations.
- Enhanced customer experience by implementing personalized service initiatives and promptly resolving escalations.
- Maintained ongoing client relationships to foster loyalty and repeat business.
- Regularly gathered customer feedback, translating it into actionable service improvements.
- Produced detailed performance reports, combining sales metrics with customer satisfaction data.
- Hosted regular client-facing events and meetings to deepen partnerships.
- Conducted interviews, recruited top talent, and ensured smooth onboarding.
- Developed and maintained staff schedules, optimizing coverage and productivity.
- Delivered ongoing training and development programs to elevate team performance.
Location Manager
Go Rentals
White Plains, NY
01.2022 - 03.2025
- Oversaw daily operations of the location, ensuring efficiency and customer satisfaction.
- Led the local team handling recruitment, onboarding, and ongoing training.
- Managed staff schedules and tracked employee hours.
- Drove location-specific sales, consistently meeting targets.
- Delivered exceptional customer service and resolved customer issues.
- Monitored inventory and ensured timely vehicle availability.
- Prepared reports on location performance and customer feedback.
- Maintained compliance with company policies and local regulations.
- Hosted on-site customer and partners meetings.
- Implemented local marketing initiatives to boost visibility and sales.
Assistant Manager
Go Rentals
White Plains, NY
08.2021 - 12.2021
- Supported daily operational tasks to ensure smooth workflow at the location.
- Coordinated team schedules and adjusted staffing to meet operational needs.
- Monitored inventory levels, ensuring vehicles and supplies are available.
- Assisted in resolving customer issues to maintain high service standards.
- Oversaw the opening and closing procedures daily.
- Ensured compliance with safety and operational protocols.
- Assisted with training staff on operational procedures and customer service.
- Handled day-to-day administrative tasks, including reporting.
- Communicated with vendors and service providers for operational needs.
- Provided backup support to the location manager in all operational aspects.
Customer Service Associate
Go Rentals
White Plains, NY
10.2019 - 08.2021
- Greeted customers warmly and ensured welcoming environment.
- Assisted clients with rental inquiries and booking processes.
- Resolved customers issues promptly to ensure satisfaction.
- Provided detailed information on vehicles and additional services.
- Processed payments and ensured accurate documentation.
- Followed up with customers to gather feedback and foster repeat business.
- Communicated with the operations team to meet customer needs.
Customer Service Manager
Kohl's
Bedford Hills, NY
09.2016 - 10.2019
- Led the customer service team to deliver exceptional in-store experience.
- Resolved escalated customer complaints promptly and effectively.
- Trained and coached staff on customer service best practices.
- Monitored customer satisfaction metrics and implemented improvements plans.
- Managed front-end operations, including checkout and returns.
- Developed customer loyalty programs to enhance repeated business.
- Ensures store policies were followed to provide consistent service.
- Handled staffing, scheduling and task delegation for the customer service area.
- Collaborated with other department managers to ensure a seamless shopping experience.
- Maintained a high standard of store presentation and customer engagement.
Education
Bachelor of Business Administration - Human Resources Management
Pace University
New York (City), NY05-2016
Associate in Business Administration -
Westchester Community College
Valhalla, NY05-2014
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Operations
- Staff training and development
- Customer relationship management
- Process improvement
- Business development
- Staff scheduling
- Recruitment and hiring
- Training and coaching
- Conflict management
- Attention to detail
Accomplishments
Grew Area profit to 35% for a year.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager
Go Rentals
04.2025 - Current
Location Manager
Go Rentals
01.2022 - 03.2025
Assistant Manager
Go Rentals
08.2021 - 12.2021
Customer Service Associate
Go Rentals
10.2019 - 08.2021
Customer Service Manager
Kohl's
09.2016 - 10.2019
Bachelor of Business Administration - Human Resources Management
Pace University
Associate in Business Administration -
Westchester Community College