Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenetra Woods

Indianapolis,IN

Summary

Highly motivated and newly certified IT professional ready to combine education with hands on experience while utilizing my current skills set including organizational, time management, problem solving and effective communication skills.

Overview

9
9
years of professional experience
1
1

Certification

Work History

Flex Delivery Driver

Amazon
Indianapolis, IN
01.2023 - Current
  • Delivers high-quality products to our customers in a safe, courteous, and timely manner
  • Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews
  • Contacts customers to confirm delivery details
  • Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.

Material Handler

Exergistics Staffing
Indianapolis, IN
09.2022 - 01.2023
  • Perform duties that may include packing, scanning, kitting or counting products Verify orders, label products and use a handheld scanner Ensure quality assurance processes and procedures are followed

Financial Services Representative

Charles Schwab
Indianapolis, IN
05.2022 - 09.2022
  • Assisting clients with internal and external bank transfers, password resets and other transactions
  • Provided outstanding client service with a “one call resolution” handling approximately 40 – 60 inbound calls per day
  • Resolved client issues by leveraging technology and business experts to identify efficient and effective methods to meet client goals
  • Managed the accurate and timely resolution of internal and external questions on bank products, ranging from basic to complex, with a high level of service

Senior Disability Representative

Sedgwick Claims Management
02.2021 - 05.2022
  • Reviewed and analyzed complex medical information (i.e
  • Diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan
  • Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
  • Managed disability claims ensuring compliance with duration control guidelines and plan provisions
  • Communicated with claimant and client on all aspects of claims process either by phone and/or written correspondence.

Inventory Specialist

Eskenazi Health
Indianapolis, IN
09.2015 - 01.2021
  • Managed supply inventory management functions in Central Supply Facilitated daily stock replenishment and weekly cycle counts using SAP Recorded and reported any discrepancy or damage in shipment Lowered inventory budget by 60K

Pharmacy Technician

Wellfount Pharmacy
Indianapolis, IN
01.2015 - 01.2016
  • Packaging and labeling prescriptions
  • Assisting colleagues and customers with password resets Mixing compounds of medications Counting or measuring the accurate amount of medications

Education

Associate of Science in Liberal Arts -

Indiana Wesleyan University
05.2024

Technical Certificate - Help Desk Support

Per Scholas
Indianapolis, IN
06.2023

Skills

  • Ethernet Cable building
  • Active Listening
  • Software Installation
  • Problem Resolution
  • End-user Support
  • Analytical Thinking

Certification

  • Comptia A+
  • Comptia ITF +

Timeline

Flex Delivery Driver

Amazon
01.2023 - Current

Material Handler

Exergistics Staffing
09.2022 - 01.2023

Financial Services Representative

Charles Schwab
05.2022 - 09.2022

Senior Disability Representative

Sedgwick Claims Management
02.2021 - 05.2022

Inventory Specialist

Eskenazi Health
09.2015 - 01.2021

Pharmacy Technician

Wellfount Pharmacy
01.2015 - 01.2016

Associate of Science in Liberal Arts -

Indiana Wesleyan University

Technical Certificate - Help Desk Support

Per Scholas

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Kenetra Woods