Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenia Clavel

Hempstead

Summary


Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

5
5
years of professional experience

Work History

Receptionist

Allied Physicians Group
07.2024 - Current
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Supported administrative tasks, contributing to overall office efficiency and workflow continuity.
  • Maintained confidentiality of information regarding clients.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.

Case Manager

The Safe Center Li
06.2022 - 01.2025
  • Monitored client progress, adjusting care plans as necessary to optimize outcomes.
  • Collaborated with multidisciplinary teams to address complex case issues effectively.
  • Conducted regular follow-ups with clients to maintain engagement and provide ongoing support.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Shift Supervisor

CVS Pharmacy
06.2020 - 09.2023
  • Supervised daily operations, ensuring adherence to safety protocols and company policies.
  • Trained and mentored team members to enhance skill development and operational efficiency.
  • Resolved customer inquiries and issues promptly, maintaining high levels of satisfaction during shifts.
  • Completed store opening and closing procedures and balanced tills.

Education

Roosevelt High School
Roosevelt, NY

Skills

  • Organization skills
  • Time management
  • Customer service
  • Data entry
  • Customer/Client relations
  • Phone etiquette

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Allied Physicians Group
07.2024 - Current

Case Manager

The Safe Center Li
06.2022 - 01.2025

Shift Supervisor

CVS Pharmacy
06.2020 - 09.2023

Roosevelt High School

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