Kenia Dominguez
Oxnard,CA
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
2026
2026
years of professional experience
Work History
Member Service Representative
SchoolsFirst Federal Credit Union
Pasadena, CA
2025 - Current
- Delivered exceptional member service, resolving inquiries and issues efficiently.
- Assisted members with account transactions, ensuring accuracy and compliance with policies.
- Educated members on products and services, enhancing overall member satisfaction.
- Processed loan applications, maintaining thorough documentation and adherence to guidelines.
Junior Loan Processor
OceanAir
Oxnard, CA
11.2024 - 11.2025
- Processed loan applications for residential and commercial properties efficiently.
- Collaborated with team members to streamline loan processing workflows effectively.
- Reviewed loan applications and supporting documents to ensure accuracy of information.
Loan Processor II
OceanAir
11.2021 - 11.2024
- Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application
- Researching and correcting mistakes in applications for clients
- Reviewing file documentation for missing or erroneous information
- I was processing HELOCS as a junior processor
Member Services Representative II
CBC Federal Credit Union
05.2019 - 11.2021
- Assisting 100+ members face to face and maintaining a respective, friendly tone and actively listening throughout each conversation
- Enhanced member's experience by providing great service, allowing to increase our team NPS as a whole and generating member relationships
- Analyzing member accounts as efficient as possible in order to resolve a conflict, using problem solving skills and examining every member individually
- Able to open all new accounts including UTMA, Minors Accounts, Money Markets, Trust Accounts and checking accounts.
Customer service
Nordstrom Rack
10.2016 - 05.2019
- Accountability, initiative and a high level of ownership
- The ability to work a flexible schedule based on department needs
- Defuse customer situations and provide resolution in a timely and effective manner
- Proficiency in multiple operating systems such as MS Windows, iOS and Android
meat clerk
Food 4 Less
07.2015 - 10.2016
- Assisted over 100+ customers with theirs needs
- The duties of the job consist of excellent customer service, accurate display of product and mainly a safe environment.
Education
Criminal justice associate -
Ventura College
Skills
- Communication
- Teamwork
- Problem-solving
- Time management
- Attention to Detail, Creativity
Language And Technical Skills
- Spanish, Fluent
- MS Windows, iOS, Android
Timeline
Junior Loan Processor
OceanAir
11.2024 - 11.2025
Loan Processor II
OceanAir
11.2021 - 11.2024
Member Services Representative II
CBC Federal Credit Union
05.2019 - 11.2021
Customer service
Nordstrom Rack
10.2016 - 05.2019
meat clerk
Food 4 Less
07.2015 - 10.2016
Criminal justice associate -
Ventura College
Member Service Representative
SchoolsFirst Federal Credit Union
2025 - Current