Kenia Flores Genovez
Downey,CA
Summary
Organized Office Manager at Cal Dental Anaheim with a proven track record in enhancing patient care and streamlining operations. Skilled in customer service and organizational management, I excel in fostering team collaboration and communication. Committed to delivering quality service, I effectively resolved patient inquiries and improved office efficiency. I work well with kids and enjoy teaching them about school subjects as well as creating activities for participation and enjoyment. Ensured a safe and welcoming environment for all children.
Overview
9
9
years of professional experience
Work History
Office Manager
Cal Dental Anaheim
Anaheim, CA
07.2023 - 07.2025
- Assisted in managing office supplies and inventory for efficient operations.
- Provided patient service support, addressing inquiries and resolving issues promptly.
- Provided patients with treatment plans, pricing, and options for payment plans.
- Scheduled appointments, answer phone calls, handle payments, and maintained patient records.
- Collaborated with other offices and healthcare providers in order to provide quality care to patients.
- Educated children, parents and adults on oral hygiene importance.
- Called and billed insurances, ensured patient confidentiality.
Home Tutor
Parents Of Children
Downey, CA
09.2017 - 05.2024
- Developed individualized lesson plans to enhance student understanding and engagement in various subjects.
- Assessed student progress through regular evaluations, providing constructive feedback to support academic growth.
- Utilized diverse teaching methodologies to accommodate different learning styles and improve retention of material.
- Fostered a positive learning environment, encouraging open communication and collaboration between students and parents.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed parent and student relationships by offering interactive assignments for students and parents.
- Communicated with parents and teachers on students' progress.
Vacation Bible School Volunteer
Messiah Lutheran Church
Downey, CA
07.2016 - 07.2020
- Organized engaging activities for children, enhancing learning and participation.
- Assisted in developing lesson plans aligned with biblical teachings and age-specific needs.
- Supervised children to verify access to safe and secure space for learning.
- Greeted parents and children upon arrival, kept attendance, administered sign out sheets.
- Facilitated communication between families and staff, fostering a welcoming environment for participants.
- Sang and danced with children during activities to encourage participation.
Education
No Degree -
San Francisco State University
San Francisco, CANursing
Cni College
Santa Ana, CA03-2028
High School Diploma -
Warren High School
Downey, CA06-2019
Skills
- Customer Service
- Office Management
- Organizational skills
- Patient communication and Care
- Team Collaboration
- Leadership Skills
- Reliability
- Excellent Communication
- Children Care and Teaching
- Optimistic
- Critical Thinker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Interests
- Volunteering
- High-Intensity Interval Training
- Hiking
- Mindfulness Practices
- Team Sports
- Fundraising Events
- Dancing
Timeline
Office Manager
Cal Dental Anaheim
07.2023 - 07.2025
Home Tutor
Parents Of Children
09.2017 - 05.2024
Vacation Bible School Volunteer
Messiah Lutheran Church
07.2016 - 07.2020
No Degree -
San Francisco State University
Nursing
Cni College
High School Diploma -
Warren High School