Kenia Valdez
Tempe,United States
Summary
Dynamic professional with extensive experience in team management and operational excellence at Ross Dress for Less. Proven track record in training staff, enhancing customer satisfaction, and implementing efficient workflows. Bilingual and adept at task delegation, I consistently drive results and foster a collaborative work environment to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Tempe
09.2022 - 06.2026
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained new team members on operational procedures and customer service excellence.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience for patrons.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
Kitchen Lead
Barrio Queen
Glendale, AZ
01.2020 - 12.2025
- Led kitchen staff in executing daily meal preparation and service operations.
- Trained and developed new employees on kitchen procedures and safety protocols.
- Streamlined inventory management to reduce waste and enhance cost efficiency.
- Implemented quality control measures to ensure consistency in food presentation and taste.
Kitchen Manager
Pita Jungle
Phoenix, AZ
08.2016 - 06.2019
- Supervised daily kitchen operations, ensuring compliance with health and safety standards.
- Trained staff on food preparation techniques and menu specifications.
- Developed efficient workflows to streamline kitchen processes and enhance productivity.
- Monitored inventory levels and coordinated supply orders to minimize waste.
Customer Service Representative
General Dynamics
Phoenix, AZ
10.2013 - 02.2018
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Trained new staff on customer service protocols, improving onboarding efficiency and team cohesion.
- Implemented process improvements that reduced response times and streamlined workflow for customer support operations.
Assistant Store Manager
Rubios Costal Grill
Phoenix, AZ
05.2013 - 08.2016
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff in service excellence and operational procedures.
- Implemented inventory management strategies to reduce waste and enhance product availability.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-2013
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Fluent bilingualism
Languages
Spanish
Full Professional
Timeline
Area Supervisor
Ross Dress for Less
09.2022 - 06.2026
Kitchen Lead
Barrio Queen
01.2020 - 12.2025
Kitchen Manager
Pita Jungle
08.2016 - 06.2019
Customer Service Representative
General Dynamics
10.2013 - 02.2018
Assistant Store Manager
Rubios Costal Grill
05.2013 - 08.2016
High School Diploma -
South Mountain High School