Kenia Elizabeth Caceres
409 Burbank Ct ,Halethorpe ,MD
Summary
Dynamic housekeeping supervisor with a proven track record at Royal Sonesta Harbor Court Hotel, enhancing team productivity through effective training and mentoring. Skilled in process improvement and customer service, I foster a collaborative environment that drives operational efficiency and elevates guest satisfaction. Committed to excellence and employee development.
Overview
10
10
years of professional experience
Work History
Supervisora De Housekeeping
Royal Sonesta Harbor Court Hotel
Baltimore, MD
03.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
Supervisora De Housekeeping
Hilton Garden Lnn and Homewood Suites
Hanover, MD
03.2022 - 08.2023
- Oversaw daily operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements to enhance operational efficiency and reduce costs.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain processes for hotel amenities.
- Developed staff schedules, aligning workforce needs with occupancy forecasts.
- Resolved guest complaints promptly, maintaining positive relationships and repeat business.
- Collaborated with management on strategic initiatives to drive revenue growth and market positioning.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisora De Housekeeping
Candlewood Suites Hotel
MD
10.2016 - 02.2021
- Supervised daily front desk operations, ensuring exceptional customer service and efficient check-in processes.
- Trained and mentored new staff on hotel policies and procedures to enhance team performance.
- Coordinated with housekeeping to maintain room standards, optimizing guest satisfaction and operational efficiency.
- Implemented workflow improvements that streamlined communication between departments, enhancing service delivery.
Education
High School Diploma -
Universidad Pedagógica Nacional
Tegucigalpa ,Honduras 11.2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Project planning
- Public speaking
Languages
English
Limited Working
Timeline
Supervisora De Housekeeping
Royal Sonesta Harbor Court Hotel
03.2024 - Current
Supervisora De Housekeeping
Hilton Garden Lnn and Homewood Suites
03.2022 - 08.2023
Supervisora De Housekeeping
Candlewood Suites Hotel
10.2016 - 02.2021
High School Diploma -
Universidad Pedagógica Nacional