Kenia J. Izaguirre S.
Fresno,CA
Summary
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Panda Express
08.2023 - Current
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Processed customer payments and balanced cash drawers.
- Cleaned and organized kitchen, dining and service areas.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
Education
Associate of Science - Mechanical Engineering
California State University, Fresno
Fresno, CA06-2027
Skills
- Order Taking
- Team Collaboration
- Greeting guests
- Multilingual
- Open-close procedures
- Point of sale systems
- Multitasking Abilities
- Relationship Building
- Organizational Skills
- Food Handler Certification
- Problem-Solving
- Adaptability and Flexibility
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
FOH Team Member
Panda Express
08.2023 - Current
Associate of Science - Mechanical Engineering
California State University, Fresno
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