Kenijah Moss
Chattanooga,TN
Summary
Accomplished Customer Service Representative with a proven track record at Teleperformance, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in data entry and conflict resolution, achieving high customer satisfaction rates. Skilled in Microsoft Office, adept at managing high-stress situations, and improving client relations, contributing to a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Chattanooga, TN
05.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Remote Claims Processor
Progressive
Chattanooga, TN
06.2018 - 08.2021
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Evaluated accuracy and quality of data entered into agency management system.
Data Entry Clerk
CVS
Chattanooga, TN
01.2020 - 11.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Howard High School
Chattanooga, TNSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Product Knowledge
Timeline
Customer Service Representative
Teleperformance
05.2021 - 07.2024
Data Entry Clerk
CVS
01.2020 - 11.2020
Remote Claims Processor
Progressive
06.2018 - 08.2021
Howard High School