KENISHA FELIX
Pembroke Pines
Summary
Dynamic professional with a keen eye for innovative solutions and a strong foundation in advanced communication and people skills. Demonstrates exceptional readiness to learn and adapt, ensuring timeliness and efficiency in all tasks. Passionate about contributing to team success and eager to harness new opportunities for growth and development. Skilled in responding to emergency situations and providing crisis intervention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SHIFT SUPERVISOR
Smoothie King
Cooper City
03.2025 - Current
- Process transactions accurately, enhancing customer experience and loyalty.
- Optimize smoothie prep, reducing wait times, and boosting satisfaction.
- Train new staff on preparation and engagement, fostering teamwork.
- Managed inventory levels to ensure stock availability and minimize shortages.
TEAM MEMBER
Huey Magoo’s
Miramar
05.2024 - 03.2025
- Assist in cooking and assembling menu items per recipes and standards.
- Maintain cleanliness and organization of kitchen tools and workstations.
- Follow food safety procedures to ensure compliance with health regulations.
- Monitor inventory and report stock shortages to supervisors.
CASHIER/ CUSTOMER SERVICE
Wingstop
Miramar
03.2024 - 05.2024
- Welcome customers warmly, ensuring a pleasant dining experience.
- Efficiently process orders and payments, enhancing transaction speed.
- Coordinate with team for accurate order preparation and delivery.
- Maintain a clean, organized cashier and dining area for customer satisfaction.
CASHIER/ CUSTOMER SERVICE
Subway
Miramar
06.2023 - 07.2023
- Greeted customers warmly to foster satisfaction and encourage repeat visits.
- Processed orders accurately to enhance transaction speed and efficiency.
- Recommended menu items to increase sales and boost customer engagement.
- Handled payments securely, ensuring accuracy and building trust with customers.
CUSTOMER SERVICE REPRESENTATIVE
KEN CARE SERVICES
Miramar
03.2021 - 05.2021
- Resolved customer queries, boosting satisfaction and loyalty.
- Assisted in training new team members on service protocols and systems.
- Collaborated with cross-functional teams to ensure consistent service delivery.
- Documented customer interactions for future reference and quality assurance.
Education
Biology
Florida Memorial University
Miami Gardens06-2027
Skills
- Creative Thinking
- Problem Solving
- Team Leadership
- Time Management
- Conflict Resolution
- Project Management
- Data Analysis
- Inventory Management
- Health Compliance
- Food Safety
- Training Development
Languages
English
Professional
French
Elementary
Certification
- Class D Security License
- CompTIA A+
References
References available upon request.
Timeline
SHIFT SUPERVISOR
Smoothie King
03.2025 - Current
TEAM MEMBER
Huey Magoo’s
05.2024 - 03.2025
CASHIER/ CUSTOMER SERVICE
Wingstop
03.2024 - 05.2024
CASHIER/ CUSTOMER SERVICE
Subway
06.2023 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
KEN CARE SERVICES
03.2021 - 05.2021
Biology
Florida Memorial University
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