Kenisha Simmons
Florence,AL
Summary
Dynamic and results-oriented professional with a proven track record at North American Lighting and Keller Landing Nursing Home. Excelled in staff training and cross-training, enhancing team performance and client satisfaction. Skilled in compliance requirements and task delegation, achieving high client retention through exceptional service and relationship building.
Overview
19
19
years of professional experience
Work History
Team Trainer
North American Lighting
Muscle Shoals, AL
12.2020 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in machine operation positions , and performance requirements.
- Modeled exceptional standards for team motivation.
- Cross-trained existing employees to maximize team agility and performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Account Manager & House Keeping Supervisor
Keller Landing Nursing Home
Tuscumbia, AL
10.2005 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Supervised over the nursing home cleaning crew
- Handle payroll and scheduling
Education
Sheffield High School
Sheffield AlSkills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- New employee training
- Cross-training skills
Timeline
Team Trainer
North American Lighting
12.2020 - Current
Account Manager & House Keeping Supervisor
Keller Landing Nursing Home
10.2005 - 12.2020
Sheffield High School