Kenishia Blackwell
Philadelphia,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer/Patient Service Representative position. Ready to help team achieve company goals
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
KARE
Philadelphia, PA
04.2023 - Current
- Various Facilities such but limited to: Edgehill Nursing and Rehabilitation Center, Brandywine Living at Upper Providence, Lima Estates, Spring House Estates, Masonic Village at Warminster, etc.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
Certified Nursing Assistant
Bravo Care
Philadelphia, PA
03.2022 - Current
- Various Facilities such as but not limited to: St Martha Center for Rehab & Healthcare, Artman Lutheran Home, etc.
- Collected specimens for laboratory testing.
- Reported changes in patient's condition to nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Customer Service Representative
Reimbursement Technologies Inc.
1000 River Road #100 Conshohocken PA 19428
02.2022 - 04.2023
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Certified Nursing Assistant
Assist Medical Staffing, Harborview Rehab & Care
Lansdale, PA
09.2021 - 12.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Certified Nursing Assistant
A + Home Care
Jamison, PA
04.2016 - 02.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Improved patient outlook and daily living through compassionate care.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Certified Nursing Assistant
Immaculate Mary Rehabilitation Center
Philadelphia, PA
12.2013 - 03.2015
- Delivered nursing assistance to residents in [296]-bed [Short Term Rehabilitation, and Long Term] care facility.
- Collected and documented vital signs to track current patient conditions.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Home Health Aide
Bayada Home Health
Philadelphia, PA
02.2011 - 06.2013
- Assisted patients with personal care to alleviate burden on family members.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education
High School Diploma -
Benjamin Franklin High School
06.2010
Nurse Aide Program -
P & A Nursing School
03.2010
Skills
- Insurance verification
- HIPAA compliance
- Customer service
- Patient confidentiality
- Patient intake
- Appointment scheduling
- Scheduling appointments
- Eligibility determination
- Data entry proficiency
- Document filing
- Conflict resolution
- Directing callers
- Phone etiquette
- Data protection
- Medical filing
- Clinical data entry
- Patient registration
- Data entry
- Patient identity verification
- Registration and scheduling
- Customer follow-up
- Friendly and outgoing
- Registration and admissions
- Multitasking and organization
Timeline
Certified Nursing Assistant
KARE
04.2023 - Current
Certified Nursing Assistant
Bravo Care
03.2022 - Current
Customer Service Representative
Reimbursement Technologies Inc.
02.2022 - 04.2023
Certified Nursing Assistant
Assist Medical Staffing, Harborview Rehab & Care
09.2021 - 12.2021
Certified Nursing Assistant
A + Home Care
04.2016 - 02.2020
Certified Nursing Assistant
Immaculate Mary Rehabilitation Center
12.2013 - 03.2015
Home Health Aide
Bayada Home Health
02.2011 - 06.2013
Nurse Aide Program -
P & A Nursing School
High School Diploma -
Benjamin Franklin High School