Keniya Mosby
Baltimore,MD
Summary
Operations and Executive Administrative Support Specialist with over 5 years managing complex scheduling and coordinating logistics for diverse stakeholders. Expertise in drafting communications and maintaining confidential records. Leverages Microsoft Office for efficient calendar management, presentation formatting, and spreadsheet tracking, delivering reliable support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Schedule Specialist
VISITING NURSES ASSOCIATION
Owings Mills, MD
06.2026 - Current
- Managed high-volume, multi-county schedules using MS Outlook calendar tools, ensuring seamless daily operations for field staff and clients.
- Facilitated real-time team collaboration and schedule updates using MS Teams and electronic record systems, and enhancing communication across departments.
- Tracked, organized, and maintained daily appointment logs and scheduling reports using MS Excel, reducing coverage gaps and service delays.
- Acted as the central point of contact for operational inquiries, drafting clear scheduling communications in MS Word and Outlook to streamline information flow.
Care Coordinator
DEDICATED SENIOR MEDICAL CENTERS
Largo, FL
08.2025 - 03.2026
- Coordinated virtual team meetings with physicians, nurses, and social workers via MS Teams to foster interdisciplinary collaboration and streamline communication.
- Tracked client caseloads, action items, and care plan updates in Microsoft Excel to ensure continuity of care.
- Drafted and organized patient care summaries and internal notes in Microsoft Word to improve documentation clarity.
Patient Access Representative
JOHNS HOPKINS MEDICINE
Baltimore, MD
12.2024 - 08.2025
- Coordinated provider scheduling, registration, and appointment calendar management using enterprise software and Microsoft Outlook, and improved patient access experience.
- Registered patients using Johns Hopkins Medicine scheduling and Epic workflows.
- Verified insurance coverage and demographic data for patient accounts.
- Registered patients using scheduling software to streamline the intake process. using Johns Hopkins Medicine scheduling and Epic workflows.
- Verified patient insurance coverage to facilitate timely processing of claims. coverage and demographic data for patient accounts.
- Scheduled patient appointments with various clinics to optimize service delivery. with clinics, providers, and diagnostic services.
Patient Services Representative
KATZEN EYE GROUP
Lutherville, MD
06.2023 - 11.2024
- Streamlined patient check-in/check-out processes and managed provider calendar using MS Outlook, improving overall patient flow.
- Coordinated with external pharmacy and vendor partners via MS Teams and Outlook to expedite medication prior authorizations.
- Tracked and reconciled over $20,000 in patient balances and payment logs in MS Excel, ensuring accurate accounting and timely follow-up.
Lead Teacher / Classroom Operations Lead
HOPE CHRISTIAN SCHOOLS
Racine, WI
06.2021 - 06.2022
- Tracked class performance and math score growth in MS Excel, enabling data-driven instructional decisions.
- Designed engaging presentations and instructional materials in MS PowerPoint to enhance student learning experiences.
- Created weekly student progress reports and parent communications in MS Word to update families on academic progress.
Additional Assistant
BALTIMORE COUNTY PUBLIC SCHOOLS
Towson, MD
11.2019 - 05.2021
- Coordinated with educators and multidisciplinary team members via MS Teams to strengthen collaboration and streamline communication.
- Organized activity schedules and IEP documentation using MS Word and MS Excel to facilitate effective planning and support student needs.
- Maintained confidential student records and attendance files using school information systems.
- Coordinated daily office operations for Baltimore County Public Schools’ student services.
Education
Bachelor of Science - Communication Studies
Towson University
Towson, MDAssociate of Arts - General Studies
Community College of Baltimore County
Essex, MDSkills
- Calendar Management
- Calendar scheduling
- Appointment scheduling
- Office Suite Proficiency
- Microsoft Excel
- Microsoft Teams
- Documentation Drafting
- Data Reporting
- Event Coordination
- Client Communication
- Client support
- Service coordination
- Time Management
- Team Coordination
- Executive assistance
- Appointment scheduling
- Service coordination
Accomplishments
- Dean's List Graduate
- National Society of Leadership and Success
Timeline
Schedule Specialist
VISITING NURSES ASSOCIATION
06.2026 - Current
Care Coordinator
DEDICATED SENIOR MEDICAL CENTERS
08.2025 - 03.2026
Patient Access Representative
JOHNS HOPKINS MEDICINE
12.2024 - 08.2025
Patient Services Representative
KATZEN EYE GROUP
06.2023 - 11.2024
Lead Teacher / Classroom Operations Lead
HOPE CHRISTIAN SCHOOLS
06.2021 - 06.2022
Additional Assistant
BALTIMORE COUNTY PUBLIC SCHOOLS
11.2019 - 05.2021
Bachelor of Science - Communication Studies
Towson University
Associate of Arts - General Studies
Community College of Baltimore County