Norma Alexander

HomeCall

Annapolis , MD

05.2010 - Current

Monitor the action screen, and process all assigned tasks, coordination notes, and administrative tasks in a timely manner.
Participated in ongoing training and compliance activities.
Utilize EMR and scheduling tools to efficiently schedule all visits with field staff.
Generate daily and weekly reports to monitor patient census and pending referrals.
Monitor pending referrals daily, and assign the appropriate licensed professional and patient care manager for all patients.
Communicate daily with field staff regarding any scheduling / patient updates.
Coordinated support to facilitate general office operations.
Worked closely with project managers to prioritize tasks according to importance and urgency levels.
Assisted organizational efforts by filing, entering data and answering phones.
Answered phones and routed voicemails to respective employees.
Provided guidance and advice on best practices related to scheduling initiatives.
Performed data entry (referrals) into computer systems for tracking and patient care.
Developed and maintained scheduling procedures to ensure timely completion of projects.